Case Date:

4/28/2025

Hello, 7 or 8 months ago I asked Xfinity/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the "ok" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying. Thanks for any help or advice you may have. Richard & Denise Keist 1224 N State St rick.keist@mymetronet.net

Case Date:

4/28/2025

2122 Woodstock place Absentee owners, unoccupied property Light trespass and glare Lights on east side of the house porch trespass on neighboring property. See it at night; bright enough to detect during the day as well. Sign and lighting code https://library.municode.com/in/bloomington/codes/code_of_ordinances?nodeId=TIT20UNDEOR_CH20.04DESTIN_20.04.100SI (5) Glare. All lighting fixtures shall be installed so as not to cause glare at or beyond the property line and shall not be aimed toward traffic. Shielding. ii. Light Trespass. All lighting fixtures shall be installed so that light trespass from any property line, except a property line abutting a public street, shall not exceed two footcandles at a point one meter beyond the property line.

Case Date:

4/27/2025

This pothole was previously reported as #202114 but was incorrectly closed as being a private drive. As is clearly shown on the map, it is on Rogers Rd. I just paid $300 for nee tires due to impact bubbles from all the potholes, mostly on Rogers and Winslow. Could we get a proactive maintenance program on those roads?

Case Date:

4/27/2025

This was reported previously as #202115 but was closed stating it was on a private road. It is on Rogers Rd. The map clearly shows that.

Case Date:

4/27/2025

Unshielded lights in violation of code. Light trespass. Disruptive to peaceful enjoyment of nearby property, harmful disruption of circadian rhythms. A) Shielding. i. All lighting fixtures, except motion detector-activated lighting, shall be fully shielded so that the lighting element is not visible to an observer at any property line ii. Light Trespass. All lighting fixtures shall be installed so that light trespass from any property line, except a property line abutting a public street, shall not exceed two footcandles at a point one meter beyond the property line.

Case Date:

4/27/2025

"Rough road" construction sign remains weeks after project complete. SW corner Fess/11th.

Case Date:

4/27/2025

Could you all come the 1300 block of South Palmer and fill up three holes? Two are right together and exactly where a big truck on side of the street and a "used car dealership" on the other side of the street make it pretty much impossible to drive between the parked vehicles and avoid the potholes They're pretty bad. Then there's a single one just north about a half block. Thank you!

Case Date:

4/27/2025

For this ticket (https://bloomington.in.gov/crm/tickets/view?ticket_id=202312) I tried to upload a photo, but it did not work, apparently. If interested, I can provide via email. I tried attaching it to this ticket as well.

Case Date:

4/27/2025

Not sure this is actionable or not. Offensive display that might be protected speech. Not really digging it on a Sunday morning.

Case Date:

4/27/2025

Pipe has burst outside of the building and is spewing sewage everywhere.