Case Date:

5/1/2026

My son is a player at BHSN and a paying member of the Cascades golf course (as required in order for him to play here during the golf season). Last week his team had a match at the golf course. Tee time was 315 and the boys were required to be off the course by 530 in order for league play. My parents came to watch him play. My parents are 69 and 74 and my dad is on dialysis with 4 blockages in his heart. He OBVIOUSLY cannot walk a golf course. My mother had contacted the course the day before to see if they could reserve a cart and was told ‘you don’t need to reserve one, it will be no problem just come in and get one and it will be $16’. On the day of the match, she showed up and went inside to get a cart and was told by the people working that day that there were no carts available because they had league that night. My mom then asked about what she was told the day before and the gentleman working the counter said ‘we don’t rent carts for high school matches. Sorry’. Sherie. Explained that my dad was a dialysis patient and unable to walk the course and he again said ‘sorry’ and dismissed her. The picture I have attached shows where all the carts were lined up at 515 when we came off the course. There were carts that were lined up in front of the clubhouse the whole time the boys were playing waiting for the league - which again DID NOT START until after the boys were off the course. There were carts available but they would not rent them but rather let them sit there for over 2 hours waiting for league players to arrive. We have been notified by the coach that this may be a “new” expectation from the course from here on out as they had changed the rules without discussing this with the high school. This is a CITY OWNED COURSE therefore there should be an expectation that the course is expected to follow the American Disability Act legislation. Players of any age can play golf whether they can walk the course or not. This is unacceptable and a complete disregard for ADA legislation which are federal laws - not local. We were not asking for anything for free. We understood we would be paying for a cart but the fact that multiple carts sat there for hours not being used but not available to someone with an obvious disability is not only morally unacceptable but appears it may be illegal as well. This is blatant discrimination against someone with a disability. In addition, my son is a paying member of this club yet I am Now being told that we can not even practice on this course as we have in previous years. This is unacceptable in multiple ways. I expect a response

Case Date:

4/10/2026

I’m glad I was not in a wheelchair or pushing a stroller when I encountered this today.

Case Date:

4/7/2026

Elevator repair for 6-8 weeks. Zero compensation. Tenant is 90 years old and uses a walker.

Case Date:

2/25/2026

There is a detour sign in the middle of the sidewalk at the NE corner of Walnut and Second. It creates an obstacle for people with disabilities. Please tell your employees and contractors not to obstruct sidewalks. It happens a lot.

Case Date:

2/25/2026

There is a detour sign in the middle of the sidewalk at the NE corner of Walnut and Second. It creates an obstacle for people with disabilities. Please tell your employees and contractors not to obstruct sidewalks. It happens a lot.

Case Date:

2/10/2026

The sidewalk in front of the Bloomington Thrift Store is still covered with ice, 23 days after the snow stopped falling. They cleared their parking lot well but did nothing to the sidewalk. And there’s a deep puddle just a bit east of there, on the north side of the overpass in front of the old motorcycle store, now closed. The puddle is at least four inches deep. I hope the city learns from this recent heavy snow to do a better job at clearing paths for all, but I am not confident.

Case Date:

2/6/2026

This photo shows a parking spot designated for ramp van vehicles that has been used as a place to pile snow, making it impossible for vans to park there. This is on the upper level of parking for College Mall.

Case Date:

2/6/2026

This photo shows a parking spot designated for ramp van vehicles that has been taken over via large pile of gravel, dumped in the spot, making it impossible for vans to park there. This is on the south side of Target.

Case Date:

2/6/2026

This photo shows a parking spot designated for ramp van vehicles that has been taken over via large pile of gravel, dumped in the spot, making it impossible for vans to park there. This is on the south side of Target.

Case Date:

2/2/2026

More than a week after the snow stopped, I encountered many terrible sidewalks today. Just a few: west side of Rogers, between Kirkwood and 4th, around Regions bank on Kirkwood and Rogers, in front of the Gables house, along the Indian restaurant at the corner of Sixth and Walnut and from the steakhouse to the trail on 6th street. Also, can you please, please require that the sidewalk be cleared to the street? Often, the sidewalks are decent, but then you have to climb over a slippery mound at the corner as you approach oncoming traffic. Definitely a hazard. Please do better. Thank you.