Case Date:

4/28/2025

Hello, 7 or 8 months ago I asked Xfinity/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the "ok" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying. Thanks for any help or advice you may have. Richard & Denise Keist 1224 N State St rick.keist@mymetronet.net

Case Date:

3/4/2025

During a phone call about planning questions this morning, I received a request/complaint about the maintenance of the storm inlet at the northeast corner of Reverend Butler Park, at the southwest corner of 10th Street and Fairview Street. The storm inlet regularly gets blocked with branches and other debris, causing flooding in the park, in 10th Street, and in the basement of 615 North Fairview Street. The caller requests that CBU institute a regular schedule of maintenance to keep this inlet clear. Thank you

Case Date:

1/8/2025

This resident has had their recycling bin stolen and would like a replacement.

Case Date:

7/12/2024

Light pole fell over

Case Date:

6/6/2024

Caller is concerned about bamboo that her neighbor planted which is encroaching on her property. Informed her I would make uReport and gave info on City's Policy regarding Bamboo.

Case Date:

4/11/2024

I tripped on this manhole cover and am worried that someone else may do the same. Is there anything that can be done to mitigate a potential future issue?

Case Date:

3/20/2024

called into city hall - K.Cummings, AHA inputting this issue -- John stated that he has called several times regarding this issue - there are two storm drains, one directly in front of his residence and another that is across the street that are in need of repair. John advised that the grates are too low, causing them to consistently get debris on them, causing flooding.

Case Date:

3/6/2023

Melissa Grange called me and said the ditch in front of her house was clogged with debris after the recent rain. She would like it cleared.

Case Date:

7/25/2022

Jane Spencer of 916 E. University Street called to report a dead doe in the easement behind her back yard.

Case Date:

5/18/2022

Resident reports 2-3 spots in need of repair near the intersection of 3rd St and Bryan Ave.