Case Date:

5/20/2026

We live at 1717 E Hunter Ave and have had water coming in our basement now twice (once last and once this) and both times the water is overflowing out this mainhole down on the corner of E. Hunter Ave and Eastside Drive. The manhole is actually spinning around it's so much water. The address where that is at is 420 S Eastside Drive I think. Not sure if its' related or just a coincidence with all the rain. The bsement floor drains have not backed up in our house, just water coming up through cracks and around edge of foundation.

Case Date:

10/28/2026

Street trees (city trees) encroached on driveway- can not use driveway fully

Case Date:

9/21/2026

How do we sign up for better alerts to be sent? Everyone I know says they got alerts about the boil water problem at midnight, but I did not receive anything until 9:18 the next morning. By then I had already had two pots of coffee and brushed my teeth and took my vitamins with water.

Case Date:

10/13/2026

Electrical box that shares a space with a tree next to the sidewalk, is on the ground with exposed and frayed wires. Please see to it that this does not present an electrical hazard.

Case Date:

10/26/2026

There is an open square on the brick walkway on the way from The Mill to the parking garage. This is an accessibility concern for people with low vision or other disabilities.

Case Date:

10/9/2026

Nothing indicating the lane stops.

Case Date:

9/23/2026

Northeast corner of Rogers and 2nd has a huge crater in the roadway. Turning north onto Rogers from 2nd is already a tight squeeze but wih this giant hole its impossible.

Case Date:

10/20/2026

Non-consensual tows by Chandler Automotive & Towing (BMC ch. 4.32) On 10/20/2026 at about 12:15 pm, Chandler Automotive & Towing towed my 2017 Cadillac ATS (Indiana plate HAQ849) from the tenant parking lot at 508 S Fess Ave. No one authorizing the tow was present when my car was towed. The authorization form was signed afterward by Ashley Chandler, a Chandler’s employee working their front desk, after my car was already at their lot at 1107 N Jackson St. I watched her sign it and recorded it. When I called Chandler’s later that day, they confirmed they sign after the tow and said this is allowed. BMC 4.32.100(a) requires the owner or authorized agent to be “present at the time of the tow” and sign a “contemporaneous” written authorization. The multifamily exception in 4.32.100(d) allows a tow company employee to act as the agent but does not waive that requirement. The form has other problems: It has no date or time of authorization, only the time of the tow, which 4.32.100(b)(4) requires. It lists the wrong tow address. My car was parked at 508 S Fess Ave, but the form lists “Campus Walk, 520 N. Grant St.,” which is the management office, not the parking lot. BMC 4.32.100(b)(2) requires the address of the parking lot the vehicle was towed from. Taken together, this suggests the authorization was not completed for this specific tow at the time it happened. Chandler’s also first billed me $225, including a $50 dolly charge even though no dollies were used, and removed it only after I questioned it. Chandler’s also towed my car from the same lot in early August 2026, and I believe the authorization was handled the same way. Chandler’s must keep the records for that tow under BMC 4.32.150. I ask the city to investigate both tows, including the property owner’s affidavit and the photo or video documentation required by 4.32.100(d)(2) and (d)(4). If either tow violated ch. 4.32, I request a refund under BMC 4.32.130(d) of the $175 I paid on 10/20 and the fees I paid for the August tow. I can provide my recordings on request. This is not just about my money. When I called, Chandler’s told me they are allowed to sign authorizations after a tow, which suggests this is how they routinely operate. Chapter 4.32 was passed specifically to protect Bloomington residents from predatory towing, and its requirement that someone be present and sign at the time of the tow is the main safeguard against tow companies patrolling lots and towing at will. If Chandler’s is signing these forms after the fact, that safeguard means nothing, and every renter in a permit lot they patrol is exposed. Many of those residents are students and working people who will simply pay and never know their rights. I ask the city to inspect Chandler’s authorization records under BMC 4.32.150 to determine how many other tows were handled this way, to enforce the penalties in 4.32.160, and to make sure everyone towed in violation of this chapter is told they may recover their fees under 4.32.130(d). Please let me know the outcome of your review.

Case Date:

10/20/2026

Non-consensual tows by Chandler Automotive & Towing (BMC ch. 4.32) On 10/20/2026 at about 12:15 pm, Chandler Automotive & Towing towed my 2017 Cadillac ATS (Indiana plate HAQ849) from the tenant parking lot at 508 S Fess Ave. No one authorizing the tow was present when my car was towed. The authorization form was signed afterward by Ashley Chandler, a Chandler’s employee working their front desk, after my car was already at their lot at 1107 N Jackson St. I watched her sign it and recorded it. When I called Chandler’s later that day, they confirmed they sign after the tow and said this is allowed. BMC 4.32.100(a) requires the owner or authorized agent to be “present at the time of the tow” and sign a “contemporaneous” written authorization. The multifamily exception in 4.32.100(d) allows a tow company employee to act as the agent but does not waive that requirement. The form has other problems: It has no date or time of authorization, only the time of the tow, which 4.32.100(b)(4) requires. It lists the wrong tow address. My car was parked at 508 S Fess Ave, but the form lists “Campus Walk, 520 N. Grant St.,” which is the management office, not the parking lot. BMC 4.32.100(b)(2) requires the address of the parking lot the vehicle was towed from. Taken together, this suggests the authorization was not completed for this specific tow at the time it happened. Chandler’s also first billed me $225, including a $50 dolly charge even though no dollies were used, and removed it only after I questioned it. Chandler’s also towed my car from the same lot in early August 2026, and I believe the authorization was handled the same way. Chandler’s must keep the records for that tow under BMC 4.32.150. I ask the city to investigate both tows, including the property owner’s affidavit and the photo or video documentation required by 4.32.100(d)(2) and (d)(4). If either tow violated ch. 4.32, I request a refund under BMC 4.32.130(d) of the $175 I paid on 10/20 and the fees I paid for the August tow. I can provide my recordings on request. This is not just about my money. When I called, Chandler’s told me they are allowed to sign authorizations after a tow, which suggests this is how they routinely operate. Chapter 4.32 was passed specifically to protect Bloomington residents from predatory towing, and its requirement that someone be present and sign at the time of the tow is the main safeguard against tow companies patrolling lots and towing at will. If Chandler’s is signing these forms after the fact, that safeguard means nothing, and every renter in a permit lot they patrol is exposed. Many of those residents are students and working people who will simply pay and never know their rights. I ask the city to inspect Chandler’s authorization records under BMC 4.32.150 to determine how many other tows were handled this way, to enforce the penalties in 4.32.160, and to make sure everyone towed in violation of this chapter is told they may recover their fees under 4.32.130(d). Please let me know the outcome of your review.

Case Date:

9/19/2026

Ornamental grass overgrown onto sidewalk. Have to step off sidewalk to walk past.