Case Date:

3/26/2026

I spoke to Brittany in an email of a safety concern and hazard of smoking outside my apartment Complex but before I could respond I needed to respond on what she stated to do Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I'm sorry NOT BRITTANY but Audrey.. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

4/10/2026

I contacted the property manager and she said that this light could not be shielded or dimmed or adjusted for "safety". I would like to see if this is something that would constitute a light violation for the city so that it could be adjusted. I made a previous request about this light due to it shining into our bedroom window after a tree was cut down which had been blocking much of the light. Is there something that could be done?

Case Date:

5/6/2025

Broken landscaping light across from the bus stop.

Case Date:

5/1/2026

Wow - how can this rental be allowed to remain in this condition? MANY violations here. Trash, food, animals, car parts, unclothed children - and that is just the front yard.

Case Date:

5/8/2026

Trash truck damaged my tote with hydraulics. It is a small tote that I want to swap out for the largest trash tote anyway.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

4/21/2026

I have almost got hit by cars when I was walking to campus—east on Wylie—more that a few times. This unsafe!!!!!!! Really-/fix it before somebody gets killed. It’s especially crazy at night. Should I have to walk out of my way to be safe-/I mean I live on Wylie and there’s no cut through!

Case Date:

5/2/2026

Property owner is framing off what is an alley for use by I don’t know what

Case Date:

4/6/2026

A lot of trash between wooden sidewalk and 2nd St., just east of Rose Avenue. Photo is looking east, but not much trash is visible in it.