Case Date:

2/3/2026

Snow has not been cleared from sidewalks.

Case Date:

1/31/2026

I’m reaching out regarding our driveway connecting to the street. The surface is extremely rough and there is a pretty big gap. It has gotten bad enough to the point it’s damaging the front bumper of my car when I back out. If someone could come out and take a look to repair it, that would be amazing. Thank you

Case Date:

9/26/2025

Yesterday (Thursday 25 Sept) at 5:15pm, a Ford Bronco turned *North* (left) onto Dunn from 10th Street (against the one-way direction), traveled north at a high rate of speed several blocks, and then pulled into the parking lot of 820 N. Dunn. During this illegal maneuver, another car that was traveling south on Dunn (the correct direction) had to pull over to avoid a collision. The driver might not have known he was committing a violation because that intersection is not clearly marked "Do Not Enter". Maybe a sign should be put up there to make sure that careful drivers know it is one-way.

Case Date:

10/17/2025

Hi, I requested the removal of a tree near my house and was hoping for an update, that was ticket #203710. Thanks!!

Case Date:

2/2/2026

Large numbers of students are forced to walk on Dunn because several apartment complexes have not cleared the snow. This is incredibly dangerous for all who travel this road.

Case Date:

8/5/2025

Mike Frey - 317-727-3371 Mike is the owner of Bub's on the corner of 9th Street and N. Morton. The last parking spot on 9th street before you hit Morton has been turned in to a handicap space. According to Mike this space is on a hefty incline that was once riddles with pot holes. He stated that it is smooth, but that it is not an accessible space by any means being on a hill. He would like someone to reach out to him. Thank you!

Case Date:

5/6/2025

Broken landscaping light across from the bus stop.

Case Date:

1/28/2026

The HVAC by the north entrance to the County side of Showers was giving off an almost Ozone like smell yesterday evening as I was leaving. Just wanted to bring it to your attention as I know that unit has had some issues recently.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

1/21/2026

A large orange END CONSTRUCTION sign with yellow lights that blink at night has been abandoned on the green space in front of our home. The home across the street also has a sign with a blinking light. Please remove and reuse where needed.