Case Date:

5/4/2026

I am an elderly individual who relies on a cart to access the course. On multiple occasions, I—and others with mobility or disability-related needs—have been turned away when requesting a spectator cart at events held at Cascades Golf Course. Many of us travel significant distances to support our grandsons and granddaughters, only to arrive and be told that no carts are available, with little more than an apology offered. As a public, municipally operated facility, this raises serious concerns about access for individuals who cannot reasonably walk the course. If these issues are not addressed, I will be pursuing a formal complaint based on accessibility concerns and will be consulting with legal counsel regarding next steps. I would strongly encourage this matter to be reviewed and resolved promptly.

Case Date:

8/20/2025

Townhouse condos behind us have not trimmed the weeds that have come up as a result of all of the rains this season.

Case Date:

5/7/2026

Large potholes in the ally leading to the parking lot behind my doctor's office

Case Date:

5/5/2026

As a result of AT&Ts recent fiber optics installation, there are two large sink wholes next to the sidewalk between my address and my neighbors house. I called Austin Voorheis who did the installation for AT&T, but he has not come to fill in the openings. Photo's attached. This is really dangerous.

Case Date:

5/5/2026

As a result of AT&Ts recent fiber optics installation, there are two large sink wholes next to the sidewalk between my address and my neigbor's. I called Austin Voorheis who did the installation for AT&T, but he has not come to fill in the openings. Photo's attached. This is really dangerous.

Case Date:

12/31/2025

TRG Management owns the trailer park that I live in. I have had no pipes bust or leak at all even during the cold weather. My pipes are also insulated with heat tape. I have never once paid for my water being over $60 last month it was $50 and the property manager Jenny Bowles will not show me any proof or graphs of usage of water only attaches what the meter read. I used the same amount of water as I did last month my kitchen sink is currently getting remodeled. So I haven’t used that either. I just don’t think something is right about this and I would like it to be resolved.

Case Date:

9/30/2025

Overhanging branches from a tree. They hang so low that they strike cars.

Case Date:

3/4/2026

There are alot of problems going on at this property including trash all over the place, vehicles in the yard and several people living in it. The owners aren't there and live somewhere else. Can you send someone from HAND to see if this is a rental and to have them clean up the property.

Case Date:

5/7/2026

The street parking in front of the business Toys for Trucks places cones in front of their store to block others from parking even though the street parking is for public parking. The business has 7 reserved parking spaces in the gated parking lot next to the store. And the employees of this business park on the sidewalk blocking accessibility to walk.

Case Date:

5/7/2026

This is in reference to our neighbors which I think is 1857 E Cheyanne Ln. What is the proper way to request consideration for a new ordinance? Our neighbors installed a pool on the west side of their property and placed the pool pump and pool heater on the east side of the property. The problem is we now have noise in our yard, on our deck, and in our house when the pool heater is active. The heater is louder than the standard pump and the rumble is unfortunately a frequency that penetrates walls. I think it is unrealistic to have to hear the low rumble of the equipment, particularly inside our house, but it is also frustrating that the deck and yard are also affected. Our primary living space and windows are on the south side which puts us in close proximity to the equipment. The other night when it was cool we wanted to open our windows, but the pool heater was on, so we didn't. I think Bloomington needs an ordinance to require pool equipment be enclosed under certain conditions, particularly in neighborhoods where lot sizes are smaller and house density is higher. The pool heater will likely be active from April through October, though I'm hopeful it will run less as the temperatures increase. Still, situations like these shouldn't impose on neighbors. Last weekend, it ran most of the time throughout the afternoon and into the early evening hours, but it comes on whenever it determines the pool temperature has dropped.