Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

8/27/2025

You guys extended these sidewalk areas and planted grass which needs to be cut.

Case Date:

9/12/2025

This property has trees that encroach on both the sidewalk and road on both the Camby Lane and the Abby Lane sides of the property. The owner has been asked multiple times to trim the trees and bushes to allow safe and unimpeded use of the sidewalk and road by pedestrians and vehicles.

Case Date:

9/17/2025

low water pressure in building and irrigation

Case Date:

9/21/2025

Vehicles driving east on Grimes often stop in the middle of the road (rather than in their "lane") at the stop sign at Woodlawn. This makes it impossible to turn onto Grimes from Woodlawn until they have moved on, leading to difficult and unpredictable traffic situations. Would it be possible to put a center line here on Grimes, just for the intersection and the approach to it? To encourage drivers on Grimes to be in their lane when they stop at the intersection.

Case Date:

9/18/2025

yard not maintained, overgrown

Case Date:

9/21/2025

on the 7-line, between walnut and washington, theres gravel in the bike lane that came from the median strip landscaping. two separate properties on this block pose this problem. the landscapers recently refreshed the gravel, and when they did, they dropped some directly in the bike lane, and they also overflowed the planters that are continuing to drain into the bike lane. the gravel is largely hidden by leaves at the moment, which only exacerbates the danger. i must emphasize that this is a transportation safety issue, and if planning cannot resolve it, then engineering or PW must solve it. thanks! - greg

Case Date:

10/1/2025

Large banners/signs on railings and fence at touchdown terrace apartments. Always up for every game.

Case Date:

10/2/2025

The asphalt is coming up around the drain and frequently creates blockages that leaves and other debris easily stack on. Then the drain clogs and floods our driveway and mailbox area.

Case Date:

10/4/2025

sidewalk is blocked along this stretch in a few places by overgrown bushes and ornamental grass. on the corner, the bushes are the responsibility of whoever owns the utility boxes they hide, along the road it's the houses behind the hedge.