Page last updated on February 9, 2025 at 6:42 pm
SANITARY SEWER OVERFLOW ADVISORIES:
None at this time.
BOIL WATER ADVISORIES:
Precautionary Boil Water Advisory for 4 addresses on E University St lifted 01/15/25.
Precautionary Boil Water Advisory for 2 addresses on E 19TH St lifted 01/22/25.
Precautionary Boil Water Advisory for 132 addresses along W Bloomfield Rd, between Cory and Basswood lifted 01/26/25.
Precautionary Boil Water Advisory for 555 N Daniel's Way lifted 02/02/2025.
Precautionary Boil Water Advisory for 17 addresses on W Oak Leaf DR/S Hickory Leaf DR lifted 02/06/2025.
Precautionary Boil Water Advisory for 4 addresses on Buick Cadillac BLVD & College Mall RD lifted 02/09/2025.
IDEM requires all public water systems to issue a Boil Water Advisory when the pressure drops below 20 psi in the water main. Water main breaks or maintenance often require the water pressure be turned off. When this happens, affected customers are on a precautionary boil water advisory until water samples with clear results are returned from the lab. Those affected should follow the instructions below:
- Immediately after your normal water pressure is restored, run COLD water from a sink or tub until clear water flows from the faucet.
- Boil all water used for drinking, cooking, and oral hygiene for at least 2 minutes prior to consumption.
- It is not necessary to boil water for other uses.
Affected customers with up-to-date contact information with CBU Customer Service are alerted directly through a communication platform called Everbridge. Customers can use this form bton.in/cbu24 to update their contact information electronically. Alternatively, CBU customers may refer on this site for a list of specific addresses affected.
If you have questions or concerns, please contact the City of Bloomington Utilities at 812-339-1444.
CUSTOMER SERVICE:
There are several easy ways to contact customer service representatives. Connect with us at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. Although we do not have walk-in, in-person availability, you can make an appointment to see a representative in person at 600 E Miller Dr.
Several options for CBU bill payments and assistance are available:
- Customers can pay their monthly bill by debit or credit card over the telephone by calling (877) 879-9883. This service is available 24 hours a day, every day.
- You can also pay online at bloomington.in.gov/utilities/pay-bill and log on with your username and password. Have your account number from your bill and the name on the account handy.
- Pay by automatic withdrawal at bloomington.in.gov/utilities_forms/index.php?form=aquapay
- As always, customers can pay by Check, Money Order, or cash without coming into our office. Attach your payment to the top portion of the City of Bloomington Utilities bill and mail or drop off at our foyer at 600 E Miller Dr. Bloomington IN 47401. Making change will not be an option, so any over or underpayment will be reflected on your next CBU bill.
If you are experiencing financial hardship, please reach out to us! We have several tools available to help customers facing financial challenges, including payment plans and direct financial assistance. Contact Customer Service at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. CBU has resumed water shutoffs on delinquent accounts, so if you are having difficulties please reach out and let our customer service team assist you as soon as possible. We are available to help customers manage their utility bill through these challenging times. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.
Follow CBU on facebook @BloomingtonCBU for updates and further information about water, wastewater, and stormwater.
For Smart Water Meter information, go here.
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