Case Date:

4/28/2025

Hello, 7 or 8 months ago I asked Xfinity/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the "ok" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying. Thanks for any help or advice you may have. Richard & Denise Keist 1224 N State St rick.keist@mymetronet.net

Case Date:

5/18/2022

Resident reports 2-3 spots in need of repair near the intersection of 3rd St and Bryan Ave.

Case Date:

5/17/2022

Resident reports several potholes near the intersection of 17th and Kinser, requests filling.

Case Date:

5/17/2022

Resident reports debris washed out from recent storms on 17th Street from Walnut to Dunn, requests removal.

Case Date:

5/16/2022

Resident reports multiple potholes at the intersection of 2nd Street and High Street.

Case Date:

12/14/2021

Mike Morris (917-538-5927) called about a tree that fell on the multi-use path handrail on Rogers, just east of High. He mentioned it happened months ago and wanted to know when it will be repaired.

Case Date:

11/12/2021

Resident reports downed tree in Blue Ridge neighborhood on Ramble Road Court (no specific address given). Resident expresses concern that the tree may become a driving hazard at nighttime.

Case Date:

9/5/2019

RE: The intersection at Fess and 2nd Street. Requesting a four-way stop be put in.

Case Date:

5/22/2019

The sidewalk south of Taylor Ct along Olcott Blvd has about a 1" of sediment on it and needs cleared. There was some ponding occurring on the sidewalk but we shoveled a channel through the tree plot to release the water to the inlet in low point of the road.

Case Date:

2/8/2019

caller reported large pothole on E. 10th Street Eastbound adjacent to Hinkle Farm House and Stonebelt as you crest the hill.