closed: Can't Fix
#202320
Other: Request
Email: Hello, 7 or 8 months ago I asked Xfinity/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the "ok" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying.
Thanks for any help or advice you may have.
Richard & Denise Keist
1224 N State St
rick.keist@mymetronet.net
- Assigned to
- Cheyenne Bowlen
4/28/2025 11:26:46 Closed by Cheyenne Bowlen
This address is located in Bloomington, IL
Sent notification to Cheyenne Bowlen
https://bloomington.in.gov/crm/tickets/view?ticket_id=202320
Closed by Cheyenne Bowlen
This address is located in Bloomington, IL
4/28/2025 09:03:50 Updated by April Rosenberger
{"original":{"issueType_id":null,"contactMethod_id":"11","responseMethod_id":null,"description":"Hello, 7 or 8 months ago I asked Xfinity\/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity\/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity\/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity\/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the \"ok\" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying. \r\nThanks for any help or advice you may have.\r\nRichard & Denise Keist\r\n1224 N State St"},"updated":{"issueType_id":"1","contactMethod_id":"4","responseMethod_id":"4","description":"Hello, 7 or 8 months ago I asked Xfinity\/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity\/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity\/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity\/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the \"ok\" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying. \r\nThanks for any help or advice you may have.\r\nRichard & Denise Keist\r\n1224 N State St\r\nrick.keist@mymetronet.net"}}
4/28/2025 08:54:31 Anonymous assigned this case to Cheyenne Bowlen
Sent notification to Cheyenne Bowlen
https://bloomington.in.gov/crm/tickets/view?ticket_id=202320
Anonymous assigned this case to Cheyenne Bowlen
You can use the link to follow progress on this case.
4/28/2025 08:54:31 Opened by Anonymous