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City of Bloomington, Indiana

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closed #207178

Water Utility Billing Problems

Case Date:
12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

closed #207579

Water Utility Billing Problems

320 W 8th St #113

Case Date:
1/14/2026

Re 1536 so Andrew Cir. 47401. #46187-002. We live at 1548 so Andrew Cir and own the adjoining lot which has a sprinkler system but no structures. It is undeveloped. Over the past three months we have been billed for a medium cart at $16.48 per month. We never ordered this cart and have been getting bounced from utilities to sanitation trying to resolve the issue. The city owes us $49.44 and we want this error removed from any future billing. Thank you Don Geyra

closed #207425

Water Utility Billing Problems

1709 W 8th ST LOT 13

Case Date:
12/31/2025

TRG Management owns the trailer park that I live in. I have had no pipes bust or leak at all even during the cold weather. My pipes are also insulated with heat tape. I have never once paid for my water being over $60 last month it was $50 and the property manager Jenny Bowles will not show me any proof or graphs of usage of water only attaches what the meter read. I used the same amount of water as I did last month my kitchen sink is currently getting remodeled. So I haven’t used that either. I just don’t think something is right about this and I would like it to be resolved.

closed #208614

Water Utility Billing Problems

549 W Hoosier Ct Ave

Case Date:
2/11/2026

Got our bill back for jan-feb and our utilities is reporting we are using 250+ gallons of water an hour. Concerned we are being billed for our entire building or their is a pipe like causing this issue. Need this fixed now as our bill is already $700+ for this month

closed #208613

Water Utility Billing Problems

549 W Hoosier Ct Ave

Case Date:
2/11/2026

Got our bill back for jan-feb and our utilities is reporting we are using 250+ gallons of water an hour. Concerned we are being billed for our entire building or their is a pipe like causing this issue. Need this fixed now as our bill is already $700+ for this month

closed #208610

Water Utility Billing Problems

Case Date:
2/11/2026

I am trying to discontinue residential service in Bloomington, Indiana.

closed #208608

Water Utility Billing Problems

Case Date:
2/11/2026

Our water consumption has spiked in the last two months and continues even with the good weather. Before the spike, we averaged under 100 gallons per day. Now we are averaging 175-200 gallons per day. I have checked toilets for leaks, under sinks, the outside faucet, etc. We have not changed our water usage practices. I can only wonder if the meter is miss reporting our actual usage. Can City Utilities check to make sure the meter is reading properly? Our address is 3916 N Whitewood Way, Bloomington, IN 47404

closed #201983

Water Utility Billing Problems

215 N Johnson Ave lot 225a

Case Date:
4/9/2025

I am trying to start service at this address and stop service at 613 s park square drive bloomington in 47403. But the website doesn't recognize 215 n johnson ave lot 225a bloomington in 47404.

closed #201672

Water Utility Billing Problems

585 S Park Ridge RD

Case Date:
3/21/2025

My water bill and sewer bill have tripled in price over the last 2 months. Please look into this

closed #200190

Water Utility Billing Problems

317 E Wylie ST

Case Date:
1/14/2025

We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you