uReport

City of Bloomington, Indiana

closed: Resolved #207178

Water Utility Billing Problems:

Other: Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

Assigned to
LaTreana Teague

History

8/20/2026 09:04:30 Closed by LaTreana Teague

The customer was contacted regarding her autopay setup and was informed that the account was enrolled in autopay, with payments scheduled to be withdrawn on the due date, typically the last business day of the month. Since she had recently made a payment, no autopay withdrawal would occur that month.

Sent notification to LaTreana Teague, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=207178 Closed by LaTreana Teague The customer was contacted regarding her autopay setup and was informed that the account was enrolled in autopay, with payments scheduled to be withdrawn on the due date, typically the last business day of the month. Since she had recently made a payment, no autopay withdrawal would occur that month.

8/20/2026 06:43:36 Michelle McGregor assigned this case to LaTreana Teague

Good morning. Would you mind helping this customer?

Sent notification to LaTreana Teague, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=207178 Michelle McGregor assigned this case to LaTreana Teague You can use the link to follow progress on this case. Good morning. Would you mind helping this customer?

8/19/2026 17:20:46 Matt Havey assigned this case to Michelle McGregor

Is this still an issue?

Sent notification to Michelle McGregor, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=207178 Matt Havey assigned this case to Michelle McGregor You can use the link to follow progress on this case. Is this still an issue?

12/15/2025 08:37:22 Cliff Ingham assigned this case to Matt Havey

Sent notification to Matt Havey, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=207178 Cliff Ingham assigned this case to Matt Havey You can use the link to follow progress on this case.

12/15/2025 08:36:53 Changed category from Website & Web Services Feedback to Water Utility Billing Problems

12/14/2025 19:06:53 Anonymous assigned this case to Cliff Ingham

Sent notification to Cliff Ingham, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=207178 Anonymous assigned this case to Cliff Ingham You can use the link to follow progress on this case.

12/14/2025 19:06:53 Opened by Anonymous