Case Date:

9/26/2025

I live in a basement apartment at The Quarry apartments, and there is a recurring rat problem that has not been resolved by my property owner/management. Rats have been actively present in the window well outside my basement window. This is not the first time this issue has occurred — last year, rats managed to enter my apartment, and I had to purchase my own sticky pads to catch them. At that time, the property management was notified, but no permanent solution was put in place to prevent recurrence. This year, the problem has returned. I submitted a maintenance request several days ago, followed by multiple emails (including a formal escalation) and phone calls. Despite these efforts, the property management has failed to respond or take corrective action. The ongoing presence of rats poses a serious health and safety hazard and directly impacts the habitability of my apartment. Given that this is a repeated issue, and management has been unresponsive, I am requesting HAND to inspect the property and require the landlord to take immediate corrective action, including extermination and sealing of all potential entry points.

Case Date:

12/8/2020

I am currently attending the virtual City of Bloomington Board of Park Commissioners meeting via Zoom. I am disappointed by the city’s negligence to make this meeting more accessible for those with hearing barriers. Why don’t ALL virtual city meetings have closed captions and/or live signing?


Case Date:

4/10/2025

Currently, the city only has one method for filing noise complaints, which is to call the number listed on the city's website. Having only one reporting method is extremely ineffective, and limiting the reporting method to only verbal communication creates a barrier for accessibility. There are individuals who cannot communicate over the phone - like me. Illness stole my voice years ago, but my hearing was not impacted - I still hear the noise. I just can't report it. Not sure what an adequate fix would be, as it would have to be something that is regularly monitored. (Address provided is rough estimate of area where heavy bass plays frequently, it could be one of these houses or an apartment building - I needed to put a location on the map, so I included that one.)

Case Date:

6/18/2025

During today's GIS training with Max, I checked out the MyBloomington portal and noticed that the Parks are not showing up currently. See screen capture attached.

Case Date:

9/27/2025

I am trying to register for a Parks & Rec community event. The website says that I need to have an account. When I try to register for an account, it will not allow me to do so because the Phone #1 field (which is mandatory) is not working properly. As soon as you move to another field, the phone number disappears. I re-entered it multiple times and it will not stay in the field. I tried 3 different browsers all with the same result. At this time, I am unable to register for an account on the city webtrac.bloomington.in.gov/ site or register and pay for the event that I am trying to attend.

Case Date:

5/9/2025

Cover to my main H2O shutoff at the street apparently was buried by dirt when they installed the fiber box on the SW corner of my lot. Today I was Unable to locate cover without metal detector to keep the vegetation clear of it. I have a plumbing project coming up that I’ll need to shut off the water at the street this summer. Thank you for your assistance with this matter.

Case Date:

9/17/2025

low water pressure in building and irrigation

Case Date:

8/25/2025

When underground utility work was being performed, there was some exposed wire left behind in the yard. Requesting that the remaining exposed wire be buried or removed.

Case Date:

4/25/2022

In the street adjacent to 3152 s Coppertree , a cover is half missing

Case Date:

11/19/2022

It is sinking and needs cleaned.