Case Date:

10/27/2026

My name is Sophie Hosei and I have been attending Indiana University as an undergrad student. I have chronic orthopedic health issues that have caused me to withdraw from school. My last surgery was a donor knee graft transplant on 7/7/26 and after 6 weeks of bed rest, the surgery was not successful and requires more operations. I have another surgery now scheduled for this Friday, 10/30/26, where I will be temporarily disabled for at least another 8 weeks. I signed a year lease with Town Manor at 314 E Smith Ave, Bloomington, IN. 47401 and have asked to be released from the lease due to this ongoing medical disability. The house is not ADA compliant and post surgery, I will be limited to the bed, then wheelchair, and then crutches for several weeks. My future state is mobility is completely unknown. Aaron Vaughn, property manager said we can only sublet the room and although we have attempted to do so, we have been unsuccessful. This is mostly due to the room not really being a typical room set up. It is a loft, where you can only go up via a narrow spindle staircase. There is no door (its just an open room) or closet and you can’t fully stand up because it’s a low ceiling heigh. No one wants to rent it. I am hoping someone can help me get released from the lease completely, while not affecting the other 3 roommates who are on the lease as well. Thank you in advance.

Case Date:

6/17/2026

Elevator is frequently broken, there's no communication with residents of this apartment building to apologize or explain why it's broken or when it will be repaired. Last time it was broken starting Nov 20 2025 for 138 days, now it has been broken since May 13 2026, 35 days ago.

Case Date:

5/20/2026

Repeat accessibility issues with College Ave Kroger. They keep putting displays in the sidewalk going to both of their entrances. It is not accessible to make a wheelchair partially roll across the ramp in order to enter their store. I have reported to employees multiple times about several different seasonal displays, but they keep putting new displays back out there in spots that make their entrance inaccessible.

Case Date:

4/17/2026

The accessible stall in the College Mall men's food court restroom does not stay locked or closed. I have submitted contact forms to the mall 3 times this year. No communication response or action from the mall. Anything you can do to help?

Case Date:

12/14/2025

There is a white car parked here that was towed in. It does not run and has a flat tire. The wrecker backed it in. It needs to be moved as I'm disabled and my home health people can't park there. Because of this I have to walk thru snow to get to a vehicle. Please move it.

Case Date:

8/11/2025

The post office on S. Walnut St. has no disabled accessible sidewalk or way to get into the building from the sidewalk on Walnut Street. You have to walk in the road in the parking lot to get to the door of the post office because there’s no sidewalk connecting the sidewalk on Walnut Street to the front door of the building. I got run into buy a car backing out of a parking spot today and I’m a blind person using a white cane for mobility.

Case Date:

4/10/2025

Currently, the city only has one method for filing noise complaints, which is to call the number listed on the city's website. Having only one reporting method is extremely ineffective, and limiting the reporting method to only verbal communication creates a barrier for accessibility. There are individuals who cannot communicate over the phone - like me. Illness stole my voice years ago, but my hearing was not impacted - I still hear the noise. I just can't report it. Not sure what an adequate fix would be, as it would have to be something that is regularly monitored. (Address provided is rough estimate of area where heavy bass plays frequently, it could be one of these houses or an apartment building - I needed to put a location on the map, so I included that one.)

Case Date:

1/10/2025

the pathways to get to sidewalks has been blocked preventing my handicap friend for getting to my apartment,

Case Date:

8/27/2024

- US Post Office; concrete barrier in parking lot, obstructed patron from mailing items

Case Date:

8/7/2024

Does not have handicap parking nor sidewalk access for handicap or proper dooring to allow a wheelchair or walker to enter the business. There is also no smoke alarms for the hearing impaired within the a building that has many obstacles to reach the only 2 Exits at the front of the building. There is a locked gate put in place at 8pm while customers are still in the building that blocks off the exit to the back of the building.