Case Date:

5/7/2026

Water was shut off? Bill paid in full? Why is my water shut off. I expect to be compensated for the inconvenience.

Case Date:

8/5/2024

It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Case Date:

9/15/2023

My water bill seems higher than usual. Is there a way to check if I have a leak or issue with my meter?

Case Date:

9/7/2023

Water has been shut off because of large outstanding balance. This is a rental property and the landlord refuses to address the situation and tenant is left without water. The large outstanding balance is due to a water line break.

Case Date:

8/24/2023

Turn water on!! Property is being sold.

Case Date:

8/18/2023

My water utility bill has been paid and I still have yet to get my water cut on. It’s been two days now. Me and my roommates are in school and we are in need of washing ourselves and our clothes. Please make this an urgent matter. With kindness, AG

Case Date:

7/8/2023

water was turned off for non-payment while I was out of town, subsequently received a letter that water would be turned off after July 11 if I did not pay. I paid immediately but no one available to turn on because it's a weekend, EVEN THOUGH TURNED OFF BEFORE SHUTOFF DATE??!!!?

Case Date:

3/28/2023

Water is shut off. Please turn it back on. I will pay the $90 fee

Case Date:

1/7/2023

Water pipe froze and busted over winter break. IU real estate said to let you know so adjustments can be made.

Case Date:

12/29/2022

I paid my water bill before the date it was due. However, the water stopped running today. It was running fine yesterday, and I’m not sure what happened.