uReport

City of Bloomington, Indiana

closed: Resolved #192691

Water Utility Problems:

Other: It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Assigned to
LaTreana Teague

History

12/12/2024 09:57:04 Closed by Kimberly Trotter

Customer had made 4 payments on a previous account that is no longer active. Accounting refunded the credit balance of $338.48 on 8/5/24. kct

Sent notification to LaTreana Teague, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=192691 Closed by Kimberly Trotter Customer had made 4 payments on a previous account that is no longer active. Accounting refunded the credit balance of $338.48 on 8/5/24. kct

8/5/2024 11:34:12 Justin Meschter assigned this case to LaTreana Teague

Billing issues

Sent notification to LaTreana Teague, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=192691 Justin Meschter assigned this case to LaTreana Teague You can use the link to follow progress on this case. Billing issues

8/5/2024 11:33:05 Anonymous assigned this case to Justin Meschter

Sent notification to Justin Meschter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=192691 Anonymous assigned this case to Justin Meschter You can use the link to follow progress on this case.

8/5/2024 11:33:05 Opened by Anonymous