https://bloomington.in.gov/crm/tickets/view?ticket_id=210542 LaTreana Teague commented on this case. Hi Jimmy, Thank you for reaching out about your recent service disconnection. I understand this situation is frustrating, and I want to clarify the process. On April 29th, notices about the pending disconnection on May 6th were sent to the email address and phone number listed on the account. On the date of disconnection, customers must contact Customer Service by phone or email after making payment to confirm the payment and request service restoration. Although payment was received, our office did not receive notification before the disconnection was completed. To help avoid future interruptions, please contact Customer Service immediately after making a payment if you have received a disconnect notice or to request an extension of the payment due date. Your service will be restored today. Please reach out to me if you have any further questions or concerns. Thank you. LaTreana 812-349-3939

https://bloomington.in.gov/crm/tickets/view?ticket_id=210542 James Hall assigned this case to LaTreana Teague You can use the link to follow progress on this case. Here you go.

https://bloomington.in.gov/crm/tickets/view?ticket_id=210542 Anonymous assigned this case to James Hall You can use the link to follow progress on this case.