Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/18/2025

I am an Adopt-a-Drain volunteer and I just cleared NODE 3285 at the intersection of E.Southdowns Drive and S. Woodlawn Avenue. I have attached a photo and the debris I cleared is ready for removal. V/r, Mark

Case Date:

12/8/2025

repairs on grimes here are poorly done and rougher than the potholes they filled

Case Date:

12/9/2025

This light was recently installed, and it has caused me to be unable to sleep in my own bedroom despite curtains. My back yard is almost entirely illuminated (see image). I believe this constitutes a light trespass as defined in Bloomington city ordinance section 20.04.090 section (4) and lacks proper shielding as outlined in section (5)(A).

Case Date:

12/12/2025

I'm having weird things happening here. I'm scared and my phone is hacked.

Case Date:

12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

Case Date:

12/16/2025

no water to entire building at address 3093 S Rogers St, Bloomington IN 47403

Case Date:

12/17/2025

Driving southbound on Walnut St. Pike I came over the hill while driving 30 or 35 and had to slam on my brakes to avoid hitting a car at a dead stop just over the hill. The car was at the end of a line of maybe 5 cars waiting behind a bus picking up a passenger at the bus stop. If a another car had approached during the ~30 seconds I was stopped there I certainly would have gotten rear-ended. The bus stop needs to be relocated so it isn't immediately over the crest of a blind hill. Relocation would be easier if sidewalks extended the length of Walnut St. Pike between Winslow and Rohrer.

Case Date:

12/19/2025

Storm drainage is an issue here. When it rains, water is entering the basement. Heavy rains back up due to improper grading on 3216 and 3212 S Oaks Ct. Can someone please look into what can be done by the neighboring property owners or the city? Any more information on easements or compliance with original plats would be helpful. Thank you.

Case Date:

12/27/2025

Red car leaking gas onto road in front of abandoned house