Case Date:

7/5/2024

They haven’t pick up my recycle trash from last 3 week

Case Date:

7/7/2024

Recycling was not picked up this week (Thursday). I brought the cart back in today but not sure if I should return it to the curb for a late pickup.

Case Date:

7/24/2024

Wheel off recycling bin after Thursday morning collection

Case Date:

8/9/2024

Sanitation crew broke wheel on recycling when putting it down. Please replace ASAP.

Case Date:

8/20/2024

Our trash cart was not fully emptied at pickup yesterday -- there is still a bag of trash in the cart (it is not jammed or otherwise stuck, it can move easily). This means our cart is already half full at the beginning of the week.

Case Date:

9/2/2024

My recyclables were not picked up today. They were put out the evening of 9/1.

Case Date:

9/18/2024

I moved into 340 S Grant St on August 20th and we have only had recycling come once which was 3 weeks ago. I have also noticed that the other residents on grant street have not had their recycle bins emptied for three weeks as well. I have looked at the scheduled days that recycling is supposed to come during the week and we have put out our bin on those respective days, but our recycling has yet to be completed.

Case Date:

9/19/2024

Recycling was not picked up at 2612 South Rogers Street on Thursday, September 19th.

Case Date:

10/28/2024

To Whom It May Concern: I'm writing regarding recycling collection. On a few occasions during the past few months, including today, we have not had recycling picked up. I suspect that it's because our cans have been moved together since we put them out. My wife and I are well aware of the regulations that the recycling and trash cans must be separated on the street. On Sunday evenings, we put the cans out separated by at least six feet, as was the case last night. I came home from work today to find that the recycling was not picked up. Our trash can was moved adjacent to it. I'm not sure if it's because the trash pick up has set our can back too close, if it gets moved when the can falls over into the street when placed back, or if people are moving our cans because they want to park on the block, but this is a problem. I find this regulation of can separation extremely frustrating when we comply with the rules when we put our cans out only to have our recycling not picked up. Please reconsider how this system works. We simply don't have the luxury of time to sit and watch our cans until both have been picked up. We now have a bin full of recycling that will sit for another week with more accumulation occurring and nowhere to put it. We comply with the rules and should not be stuck in these situations simply because the system is too inflexible to handle adjacent bins that get moved after we put them out. Sincerely, Brian Kelly

Case Date:

12/4/2024

We left our recycling bin out as usual for our recycling day today. When the truck arrived we were inside but heard an unusually loud bang. When we went out an hour or so later, our recycling bin was nowhere to be seen. We suspect it somehow got stuck on the truck or "eaten" by it? How do we get it back or replaced? Thank you.