Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

4/18/2024

Bus routes 6 and 6L have started detouring down E Saratoga Dr in the Park Ridge East neighborhood. It is unsafe for buses to be detouring down this road, as it has no sidewalks, limited visibility, and many people walk in the road with children and dogs. I am requesting that these buses stop using E Saratoga Dr and go back to using Morningside. Thank you.

Case Date:

6/17/2024

There is a bench with a bus stop on N Illinois St across from N Illinois CT where the playground is always blocked by parked vehicles now that the no parking sign has gone missing. The bus can't pull over to the curb where there is concrete connecting the sidewalk so people in wheelchairs and with crutches can safely get on the bus' lift system. You have to walk out into the road now, and can't see the bus very well or other cars coming. Traffic coming from the other way has to come to a complete stop, now, when the bus comes through. When I politely asked the people parking there if they could leave enough room for the bus to pull over because I'm about to have surgery and be in a wheelchair to get to work, they called me fat and told me to walk as they were getting out of their parked vehicles, and they were very mean for no reason. We all live in public housing here, and I use public transportation for work. We also don't have any grocery stores close and have to take a bus to get food. We need no parking signs at our bus stops, and painted curbs showing people the width of the bus on N Illinois, and possibly the one attending corner of Lindbergh Dr and whatever that cross street is as well. Now that those remodeled units are becoming occupied, there will always be cars there unless we get No Parking signs for our bus stops. Thank you.

Case Date:

5/21/2024

Just witnessed a near miss of two vehicles including a City bus at 10th and Smith. Please collaborate with INDOT for safety improvements at that intersection for vehicles turning left from Smith. They aren't taking citizen concerns seriously but would better receive input from Transit and the City. Please reach out. It's very dangerous.

Case Date:

9/18/2024

Near Westside neighborhood had yet another fire this eve--third since the weekend. Every time we call the fire department, the don't do anything about it, but this time, they could not ignore it because the woods were on fire with huge smoke plume. (See video posted on Near Westside Facebook page.) Mayor Thompson has asked us to keep reporting and to use this uReport number 192446, but we can't because the issue is listed as "closed." These issues are connected to the unhoused people encampment back between the rail lines just west of Butler park. What is the City going to do help keep us from having to breathe the toxic smoke on a regular basis and also to keep us safe from the fires?

Case Date:

6/12/2023

Maybe Adam Wason, to whom case #184137 has been assigned, could also check out the trash situation at the bus stop on Woodcest, across from the Credit Union, closest to the shops. Passengers are using a shopping cart that was abandoned there as a trash can now! What other proof is needed that a trash can at that bus stop would be very useful.

Case Date:

8/29/2023

Query the status of my request for a trash can at the Bloomington Transit Mall bus stop (Endwright Center entrance). See also cases #181718 from October 4, 2022, and #184137 from June 8, 2023. See attached picture from today, and that was only part of the trash out there. Thank you!

Case Date:

10/4/2022

I often see trash in or near the bus stop at the Mall (close to one of the former Macy's entrances): plastic coat hangers, beverage containers, empty plastic bags, etc. Can you place a trash can there, like you so magnificently did at the bus stop in front of The Brew House? Thanks!

Case Date:

6/8/2023

Query the status of U-Request #181718, dating from 10/4/2022, about placing a trash can at the City Transit bus stop at the Mall entrance that is closest to the Endwright Center East. There is always trash lying around there. This stop badly needs a trash can.

Case Date:

3/10/2023

I saw several city bus stops with overflowing trash