Case Date:

9/6/2023

Case Date:

1/25/2024

The busses on the #2 route need to be cleaned or swapped out for newer models. Many of the seats are stained and you can't tell if it is safe to sit down, not knowing if it is a "fresh" spill or an old stain. And would it be possible to use some different busses? We get the same old busses every day, while other routes get the newer, nicer, cleaner electric models.

Case Date:

3/6/2023

Bus not stopping happened at 8:50 not 7:50. Sorry about incorrect time reported in 1st report.

Case Date:

1/29/2024

City busses keep parking here and block a blind turn. They sit there for hours not moving an inch. The dude I saw that was parked there was reading a book in the drivers seat. There is a bus stop up the road. why not park there? Parking at my marked location just created an incredibly dangerous situation where only one car can fit past the bus in a blind turn. Ive almost been hit several times because of people rounding the corner too fast and realizing that there is a bus blocking the two way street. I dont know why but the4y sit there for HOURS. there are definitely safer places to park during their breaks. Please fix this issue, I dont want to have an accident there.

Case Date:

10/19/2024

Bus 11 specifically has always had issues with their atlas on 17th route. This time after pulling to the side giving PLENTY of room for the bus to pass, the driver stopped and demanded I park my car so she can have the entire road to herself. The amount of times I’ve almost been hit by this specific bus the past 2 years because the drivers are genuinely horrible I cannot explain. How do these people have B class licenses? This happened at 4:44PM on October 19th. By law I am NOT required to give 2 entire lanes so that a driver that is supposed to be trained to drive on these roads can have it to themselves. I will reiterate, this has happened SEVERAL times. D

Case Date:

4/23/2024

Arrived at bus stop on Allendale at appointed time. Bus should be there by 2:34 pm. Waited until 2:40 and then searched `Spot'. According to Spot, the bus was at the maintenance facility. Then I checked website. Website was down. Then I called BT and asked for representative. The call was dropped without being answered. Will be contacting my city council rep about this one...

Case Date:

4/6/2024

Bus stop hazard: Can we please move the location of the #5 bus stop sign 30ft north. When the bus stops adjacent to the sign here passengers have to exit the bus right next to large (and growing bigger) sinkhole next to the storm drain. The sinkhole was reported years ago, but it persists. At least let me get off the bus without risking falling into a sinkhole before I have to walk through all that wet grass in the easement. Please?

Case Date:

4/6/2024

Bus stop hazard

Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

4/18/2024

Bus routes 6 and 6L have started detouring down E Saratoga Dr in the Park Ridge East neighborhood. It is unsafe for buses to be detouring down this road, as it has no sidewalks, limited visibility, and many people walk in the road with children and dogs. I am requesting that these buses stop using E Saratoga Dr and go back to using Morningside. Thank you.