Case Date:

8/29/2026

Please trim back plants so wheelchair can use transit center sidewalk without brushing the plants

Case Date:

8/29/2026

Transit Center building: accessible push-to-open door button on the outside of the building is not working. 8/29/26 @ 4:07pm

Case Date:

8/22/2026

This is an urgent public safety, transit operations, and traffic flow hazard linked directly to active uReport cases #213337 and #213273. Using the 302 S. Walnut St. terminal platforms as an unmanaged, unsupervised triage, cooling, and heating center without any specialized oversight relying on passengers to keep the peace and make reports is actively disrupting public transit vehicle traffic. Large crowds, sprawling personal property, bed rolls, and temporary camping items are spilling directly off the designated bus bay benches and onto active boarding paths, pedestrian walkways, and loading lanes. This severe congestion introduces major physical obstructions, causing transit buses to delay docking, creating hazardous driver line-of-sight blind spots, and drastically slowing down passenger boarding flow during early morning and peak commute windows.Furthermore, this operational chaos results in constant, daily ambulance and emergency vehicle responses to the platforms. Due to the restricted lane space and structural congestion at this terminal, responding emergency vehicles routinely block active bus departures and transit traffic lanes. This persistent gridlock forces paying passengers to miss critical medical appointments and lose employment opportunities due to unpredictable, blocked transit vehicles.Compounding this vehicle hazard, the hostile platform environment has caused a severe collapse in off-peak passenger retention. Long-term, multi-year riders are abandoning Bloomington Transit because paying commuters trying to access their designated routes are treated as trespassers in an intimidating, territorial space. Surrendering active loading zones and emergency exits to non-transit use is an unsustainable municipal performance failure that violates Title 15 transit zone compliance. Clear the active bus bays, remove the obstructions from the loading platforms, and restore unobstructed lane access for public vehicles.

Case Date:

8/22/2026

Transit benches and seating during off peak hours of operation when the building is closed and no staff or security is in sight in between bus arrivals and departures has led to blocked access to sidewalks and benches that correspond with the proper transfer to the city's hospitality and retail districts, but when contacting Transit, the lines were either closed or I was told to just contact 911. Contacting 911 when you're one of very few bus riders and most of the persons are invited to take up entire benches and sidewalks and alleys that are dark without any supervision or preventive action after previous reports and constant, daily calls from various individuals to emergency dispatch leaves me feeling that continuing to call 911 and sexual harassment being viewed as a civil matter is unsustainable for any one individual who's just trying to use the transit center for its intended purpose against multiple unknown daily rotating individuals and unknown issue to All City officials. My rational response is to report it as I fear that I will just keep being viewed as someone who is having a personal issue and reacting poorly to daily grooming and sexual harassment in what has become a legal grey area of daily surveillance of lone, predictable, public transit commuters, and especially women. Your hospitality staff is trained to be welcoming and not always reacts or response appropriately at 6:30 in the morning off the clock to unknown individuals in an unpredictable environment. This is a pressure cooker the city needs to pay close attention to instead of asking your Transit passengers who are dropping in numbers to act as individual issues between individuals. I don't want to have to go speak to a judge and take off work to use your sidewalks.

Case Date:

8/18/2026

This ticket logs a critical safety and infrastructure failure at the downtown transit terminal. The facility functions as an unmanaged space during early mornings, evenings, and Sundays when the building is locked and no staff or active security are present between bus arrivals and departures. This vacuum completely undermines the heavily marketed "Bloomington Transit for Everyone" campaign and the commitment to the "Safe Streets for All" Action Plan. This submission is a constructive, collaborative data point to help the city align its public transit utilities with its economic development goals. As a daily commuter, I strongly support the continuation of Local Income Tax (LIT) funding for Bloomington Transit. However, the direct fallout of reduced staffing and restricted off-peak hours has created an unmanaged environment. This is a critical issue just feet away from the city’s new convention center expansion and hotel project, which will rely heavily on a robust hospitality workforce. Because hospitality wages make public transit a mandatory option for many employees, ensuring a secure central hub is a vital economic requirement.Certain individuals use the unstaffed terminal grounds to engage in long-term surveillance of riders. By tracking commuters carrying work gear or groceries, they openly map out riders' predictable shift routines and when their residences are left unattended, disproportionately targeting some of the solo women. I utilize strict "gray rock" protocols, keeping earbuds in, wearing sunglasses, and looking down, yet I am still approached multiple times a month by men who take rejection personally. Past instances of choosing not to remain friendly resulted in them shouting and intimidating me. It does not happen to everyone, just people they think seem vulnerable, nice, stable, and frequently travel alone. Many passengers have their own mental health concerns and cannot always be responsible for managing an unmanaged day shelter space while just trying to get to a hospitality job. The current setup causes a constant cortisol spike before and after work for the young and middle-aged women who realize they are being targeted. Anyone driving by can see the flashing emergency lights at the transit center for medical issues without having to experience the daily position of a captive commuter. People who are not riding the bus and use the space as an unmonitored day shelter do not all cause problems, but some do and cannot or will not accept other provided services. Sundays are not a place where those social services are available with any kind of supervision or oversight. It is just an unstaffed slab to sit. On Sundays and off-hours, there are longer layovers, a bit of a Transit trap of longer waits or missed opportunities when you need to transfer buses, and no one answers the phone lines at Bloomington Transit. Riders are left with only two unsustainable options. You can tell a bus driver when a bus finally arrives, but they are focused on driving and unable to address terminal grounds safety. Furthermore, some drivers are new, and reporting a harasser out loud to a confused driver who asks questions puts a commuter completely "on blast" to the group watching on the benches. Otherwise, you are forced to follow Police Captain Ryan Pedigo's instruction to simply call 911 every time. This creates a severe retaliation trap. Because the terminal is unstaffed, calling the police inside a fixed space puts a permanent target on a working-class commuter's back who cannot afford alternative transit options. If the harasser leaves before responders arrive, the surrounding group watches, notes who called, and targets them on future commutes. This safety crisis is compounded by a breakdown in basic utility infrastructure. Bloomington Transit’s campaigns encourage riders to use mobile ticketing apps and bring a water bottle. However, on weekends and Sundays, the locked terminal entirely cuts off plumbing and water refills during federal heat advisories, even though passengers need to stick close by the facility to wait for buses in the shade. Furthermore, the outdoor ticketing machines are frequently broken, forcing mobile app reliance, but the terminal provides no charging stations. Commuters cannot safely carry overheating power banks in extreme heat, leaving them vulnerable to dead phone batteries with no way to access bus passes or text for help.Bloomington cannot successfully grow its hospitality sector via the convention center expansion if the essential workers required to run it are left vulnerable and unprotected at its central transit hub. Please allocate LIT transit funding away from glossy marketing and directly into continuous, supervisor-led security monitoring, weekend facility access, and reliable public utility infrastructure. Thank you for all you do to get Bloomington's long term, low wage workforce to work, food, retail, medical, and other services safely.

Case Date:

7/19/2026

Hello! We would love to start using the number 5 bus more often, but the closest bus stop feels a bit dangerous. It only has a sign; no concrete pad or bus stop bench area. Being on the south side of the street with no sidewalk area by it, cars go incredibly fast by us while we are waiting. This photo from today shows that it isn’t well kept; not mowed often and in the winter, often is piled up with snow. We would like to request improvements to this bus stop so we (and others) can use it more regularly and feel safer. Thank you.

Case Date:

7/8/2026

Graffiti

Case Date:

6/24/2026

Incomprehensible signs instructing me not to enter... something? The second Do Not Enter sign, visible in the background, instructs me to use an East/West crosswalk that doesn't seem to exist. I genuinely have no guess what I'm not supposed to enter here. These signs create confusion.

Case Date:

5/29/2026

It is appreciated that you’re providing service to the south Rogers area during the construction, but it has not been handled well. If you are going to change the type of vehicle used to provide service then you need to tell passengers. You were running full-size buses yesterday how are we supposed to know that it’s a micro transit bus today? And if the tracking app does not work for that particular vehicle, then YOU NEED TO TELL PASSENGERS. They will not know this if you do not share the information on the app.

Case Date:

2/21/2026

I was recently in Bloomington and saw the giant electric buses driving around. I wanted to point out that you could waste taxpayer money faster by just placing it directly into any toilet and depressing the flush lever.