Case Date:

9/11/2026

I am writing to report a systemic reliability issue with Bloomington Transit. The bus on Route 2 (West 11th St) is consistently running late. Because of these daily delays, I am unable to make my connecting transfer at the Downtown Transit Center.Missing this transfer causes a severe domino effect. It makes me significantly late for work, creates ongoing conflicts with my employer, and directly jeopardizes my current and future employment. When I called Bloomington Transit to report this, the representative inappropriately suggested I "take an earlier bus" or "take an Uber." Route 2 already runs on a limited schedule, and relying on expensive rideshare services is financially unsustainable. It completely defeats the purpose of public infrastructure. I am requesting that the Operations Manager or Route Scheduler investigate the Route 2 timeline. The schedule needs to be adjusted so that riders can reliably make their connections at the Transit Center without being stranded.Thank you for your prompt attention to this matter. Whether it is a lack of security, conflicting facility uses, gaps in weekend/night service, or inefficient route layouts, the city's response is always to shift the burden, safety risks, and financial costs onto the citizen. I need Bloomington Transit and city oversight to address these operational bottlenecks and provide a reliable, safe, and direct service that actually supports working-class residents.

Case Date:

9/4/2026

I am submitting a complaint regarding Red Tire Taxi concerning both the handling of a trip involving me as a blind passenger and the company’s subsequent response to the accessibility issues I raised. On the outbound portion of the trip, I was not taken to my intended destination. The driver left me at another location, and someone from the disability-related event I was attending had to come find me and assist me the rest of the way. The return trip to my apartment was ultimately completed successfully, although accessibility problems also arose when I needed the driver to come to my location because, as a blind passenger, I could not independently locate the vehicle. Afterward, I contacted Red Tire to discuss what happened. During those conversations, I raised concerns about assistance for blind passengers and effective verbal communication. I explained that a blind passenger cannot necessarily rely on pointing, gestures, or other visual cues and therefore may need clear verbal communication and, in some circumstances, reasonable physical assistance locating a vehicle or reaching the correct entrance or destination. A Red Tire representative told me that company policy was for drivers not to leave their vehicles. I questioned how a blanket policy of that kind would work when a passenger with a disability reasonably needs assistance. I specifically raised the issue of reasonable accommodation under the Americans with Disabilities Act. I was subsequently told that Red Tire would reassess its policies and implement disability training for its drivers. I was also told that the driver involved would not be driving, at least pending appropriate training. I made clear that I did not feel comfortable using Red Tire again until I knew what policy and training changes had been made, and I specifically requested continued updates. I also requested a refund because the outbound trip did not actually deliver me to my intended destination. Red Tire initially offered a 20% refund and characterized the ride as successful because I had been transported and dropped off, even though I had not been delivered to the destination I requested. When I asked how the 20% amount was determined and about the company’s refund policy, I was told that Red Tire does not ordinarily provide refunds and that the 20% was being offered as a gesture of goodwill. I was told that the refund would appear on my card within three to five business days. It did not appear within that stated period, requiring additional follow-up. I have subsequently attempted several times to obtain the promised update regarding disability training and the policy review. Text messages to the Red Tire number through which I had previously communicated successfully began repeatedly failing to send. I therefore followed up by email and received no response. I later called during business hours, reached voicemail, and left a message requesting an update regarding the disability training, policy review, communication issues, and refund. I cannot determine whether the failed text messages were caused by a technical problem or something else, so I am not alleging a cause. However, the overall lack of substantive follow-up is concerning given Red Tire’s previous commitment to keep me informed about the accessibility changes it said it would undertake. I am asking the City of Bloomington to review this matter as a taxi-service complaint, including: 1. Red Tire’s failure on the outbound trip to deliver me to my requested destination; 2. The company’s policy concerning whether drivers may leave their vehicles when a passenger with a disability reasonably needs assistance; 3. Whether Red Tire has actually implemented the disability training and policy review it represented that it would undertake; 4. Whether its procedures adequately address effective verbal communication and reasonable assistance for blind passengers; 5. The handling of my refund request and the characterization of an incorrectly completed outbound trip as a successful ride; and 6. Red Tire’s failure to provide the follow-up it promised regarding these matters. I am attempting to resolve this first at the local level and would appreciate the City reviewing the situation, contacting Red Tire as appropriate, and letting me know what corrective action or other remedy may be available. Thank you, Misty Kienzynski

Case Date:

8/29/2026

Business signage blocking wheelchair access. I shoved the sign off the sidewalk today (8/29) but didn't speak to the business. Please check back with the business to explain to not block the sidewalk for accessibility

Case Date:

8/18/2026

In light of President Trump not being a surrender commie supporter. As I am ready the news Trump declares boarder a military base. Great idea. Will you stop acting like surrender commies and repeal your may 2010 surrender boycott of sb 1070?

Case Date:

8/15/2026

Emailed Bloomingfoods in April 2026 requesting repair to the bricks under the gazebo so wheelchair can use it as part of accessible entrance instead of going through the parking lot and navigating around pulling in and out of parking spots. Have not received a response from them, and no repair has happened.

Case Date:

8/15/2026

Emailed Bloomingfoods in May 2026 requesting repair to accessible ramp entrance pavement breaking. Haven't received a response, and no repair has happened.

Case Date:

8/15/2026

I have reported the overgrowth of these roses to Bloomingfoods multiple times in the past year or so. They keep growing across the accessible entrance ramp. Bloomingfoods will cut them back if I email them, but I believe they need to be more proactive about it. Currently growing across the ramp entrance as of 8/15.

Case Date:

8/4/2026

It is so difficult to get into the doorway at the lower level entrance to Fountain Square on S Walnut St (the closest entrance to Brightside Cafe) in a wheelchair. The metal transition strip looks bent and doesn't span the full height of the step, so it's not fully wheelchair accessible. Very hard to enter without a push-to-open button in a wheelchair. Still very difficult even if someone holds the door for me, because of the height of the transition. Let me know if you'd like me to show Michael Shermis in-person. Thank you.

Case Date:

7/27/2026

Fell on cement slap.

Case Date:

7/21/2026

Would you have the city tepaint the accessible lane in front of kilroys (36 inches is recommended)