Water Utility Billing Problems
405 S Highland AVE
- Case Date:
- 8/4/2026
Hi there,
I am about to become the former rental resident of the 405 S Highland Ave home and I was reaching out as an inquiry on when to terminate my billing. Our lease has ended as of July 31st, and I wanted to reach out to see how I could confirm that as a rental resident, I am no longer being billed for after July 31st. Or if I am still being billed, how to end it.
Thank you,
Carson
Water Utility Billing Problems
350 Liberty Dr
- Case Date:
- 6/27/2026
My water bill isn’t regulated and the water bill fluctuates and without information about why my bills are higher I am only a household of one person - and my power goes on and off and it’s off sometimes for longer than 8 hours. I also found out they have empty trailers and they are having us residence cover the bills for those empty trailers and that isn’t right.
Water Utility Billing Problems
503 W Hoosier Ct Ave
- Case Date:
- 11/17/2025
We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship.
At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control.
Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to:
$250 for August
$936 for September
$922 for October
We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution.
To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment.
Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford.
We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.
Water Utility Billing Problems
3229 S Walnut Springs DR
- Case Date:
- 8/11/2025
Unrealistic high water usage
Water Utility Billing Problems
404 E 20th ST
- Case Date:
- 9/2/2025
Water Utility Billing Problems
320 W 8th St #113
- Case Date:
- 8/26/2025
We were not responsible for the water loss on 08/25, our pipes bursted and I’m requesting a proper billing adjustment for the month of August. Thank you!
Water Utility Billing Problems
1011 E Wylie ST
- Case Date:
- 9/21/2026
I received a bill in September for water, however my name is no longer on the lease at this property and I do not live there anymore.
Water Utility Billing Problems
320 W 8th ST
- Case Date:
- 8/29/2026
People are using old inactive cable jacks and making them live again. But they are using them to hurt people with in there homes. Running electricity or pulse waves through them and hooking them up to modern technology!! Old phone and cable lines and wall jacks.
Water Utility Billing Problems
3220 E John Hinkle PL
- Case Date:
- 5/14/2026
Water Utility Billing Problems
502 S Cobblestone CT
- Case Date:
- 5/11/2026
My usage this month is 5,000 gallons, but in previous months it was usually only around 2,000 gallons. I’m not sure why it jumped so much. Is there any reason for the sudden increase? Was there a rate change or something wrong with the meter?