Case Date:

9/29/1998

Ms. Basye called. Her utility bill for this month was in an excessive amount. She wanted an explanation.

Case Date:

9/29/1998

Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.

Case Date:

9/29/1998

Mr. Walters called. He received a bill that was too large and wanted an explanation.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

9/25/1998

Customer called and said that she received incorrect bill.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/25/1998

Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.

Case Date:

9/8/1998

Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.