closed: Resolved
#210299
Fire Hazards:
Other: This is still the same issue about the cable wire that has been touching my garage roof since the February tornado. I know that it is not Duke's wire. It has been identified as Comcast's wire by a repair man from QC (Comcast's contractor) on Saturday, April 25, 2026. However, Brandon Austin stated that he cannot remove it without the permission of Comcast. I called the 800 XFINITY number and requested that they remove it asap. Here is my work order #: ECM0021457478.
I am very concerned because both transformers on either side of my house have been hit by the recent storms. Today, we are having another storm. Can you help prioritize this situation so that I do not have a fire enabled by the cable wire on my garage? Also, I am NOT a Comcast/Xfinity customer. This wire goes into my basement via a window and has never been in use since I purchased this house in 2020. The wire attaches to the outside pole and is connected to the Comcast system per Brandon, the QC repair man.
Thank you,
Elida C. Behar
Monday, April 27, 2026
- Assigned to
- Jeff Yutmeyer
5/6/2026 11:54:45 Closed by Jeff Yutmeyer
Received a message from Elida that Xfinity has removed the wire.
Sent notification to Jeff Yutmeyer, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210299
Closed by Jeff Yutmeyer
Received a message from Elida that Xfinity has removed the wire.
4/29/2026 12:02:29 Jeff Yutmeyer contacted Jeff Yutmeyer
I spoke to Elida C. Behar today to let her know Xfinity should be reaching out to her. She asked me to keep this case open until the cable is removed.
Sent notification to Jeff Yutmeyer, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210299
Jeff Yutmeyer contacted Jeff Yutmeyer
I spoke to Elida C. Behar today to let her know Xfinity should be reaching out to her. She asked me to keep this case open until the cable is removed.
4/28/2026 12:06:27 Jeff Yutmeyer commented on this case.
I called Xfinity they will be emailing Elida Behar about this and making arrangements to raise or remove the wire. The New Ticket # is
ECM0021477184.
Sent notification to Jeff Yutmeyer, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210299
Jeff Yutmeyer commented on this case.
I called Xfinity they will be emailing Elida Behar about this and making arrangements to raise or remove the wire. The New Ticket # is
ECM0021477184.
4/28/2026 06:12:30 Roger Kerr assigned this case to Jeff Yutmeyer
Sent notification to Jeff Yutmeyer, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210299
Roger Kerr assigned this case to Jeff Yutmeyer
You can use the link to follow progress on this case.
4/27/2026 15:40:58 Anonymous assigned this case to Roger Kerr
Sent notification to Roger Kerr, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210299
Anonymous assigned this case to Roger Kerr
You can use the link to follow progress on this case.
4/27/2026 15:40:58 Opened by Anonymous