3/25/2023 08:11:08 Closed by Raye Ann Cox
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Other: Hello, I am a resident and student who parks downtown on a daily basis Mon-Fri. I pay to park through Parkmobile, yet since January of this year I have received 4 parking citations for an "expired meter." The cause of the issue is that my [personalized] plate contains the letter "O", and parking enforcement officers continuously check for my plate using the number "0" without taking the time to ensure that it is spelled correctly. After the third occasion, I received a very nice note from the clerk's office stating that the city's parking enforcement officers would all be notified of this type of error, and that I should not have anything to worry about in the future. Despite this, Officer 333pm issued me my fourth wrongful citation yesterday. This specific officer has in total issued me 3 citations, 2 before the department-wide notice and 1 afterwards. I am greatly concerned about the quality of this officer's job performance. An individual who maintains the authority to issue citations and fines ought to observe this position with responsibility, and it has become increasingly clear to me that this officer does not respect their own position nor those who park downtown. I should not have to display a note in my vehicle's dashboard instructing officers on how to spell my license plate, nor especially should I worry every day that I will have another citation to appeal. This is negligence at best on behalf of Officer 333pm and does not reflect well upon the city's parking enforcement department. I write this report practically in desperation, as I am unsure of what other action can be taken to prevent more wrongfully-issued citations that waste Bloomington's time, effort, and money.
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Ms. Stafford, First I want to appolize for the inconvenience on the mistake on your plate number. I personally just spoke with this officer and pointed out his error. I have also spoken to his team leader and instructed more training not only for this officer, but all the officers. Indiana plate numbers can be a challenge as the letter “O” and number “0” are very similar. Parking has recently hired 4 new officers so their training is still ongoing.
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Hello and thank you for your quick response to my report, My license plate number is “OG ZUS” and my full name is Emma Stafford.
Hello, I am the manager of Parking Enforcement , please email me your plate number and name and I will investigate this issue and reply asap. My email is coxr@bloomington.in.gov