Case Date:

7/31/2025

Evidently mowers hit this shut off well and pulled it up!

Case Date:

7/31/2025

Water meter pit in alley on north side of 514 S Grant St has a broken cap, and looks like vehicle’s tires have been driving into the pit.

Case Date:

8/2/2025

My cold water was brown this morning at 5am. I couldn't find a boil order.

Case Date:

7/21/2025

water has turned light brown in my house.

Case Date:

7/27/2025

I can hear water moving in the wall where the water enters the house from the meter/shutoff in my front yard. If I shut the water off inside the house where it enters, the sound stops. I have checked every place water is available in the house and outdoor spickets and there are no leaks or sound. I doubt it is related, but Saturday evening, July 26, our street lost power for 3 hours. Duke had a few large bucket trucks on our street around 10:45pm.Does the water department come here make sure there isn’t a leak inside the cover in the front yard?

Case Date:

8/22/2025

No water at 212 N Morton st.

Case Date:

8/22/2025

my water bill is running higher than normal and we suspect there is a leak happening somewhere that we cannot find

Case Date:

1/2/2018

water meter is frozen, homeowner has checked the pipes throughout the home.

Case Date:

2/2/2018

Hello, My name is William Castana, I am a billing specialist with Ecova, Inc., I am writing you to inquire about missing invoices for the listed customer numbers 200410-001 and 13138-004If you could please forward any unpaid invoices to me for processing. If you need anything further from me, please let me know. My phone number is 866.322.4547 ext.7233, and I am available from 7-3:30 PST.

Case Date:

2/7/2018

yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this