Case Date:

1/14/2003

Ms. Foster emailed Denise Henderson on Monday Jan. 13, 2003, Ms. Henderson then forwarded the email to Christina Fulton and Rosha Hardin. Please see attached email and Memo.

Case Date:

12/5/2002

See attached memo regarding Mr. Van Arsdale's complaint.

Case Date:

11/19/2002

See attached memo regarding cable converter box.

Case Date:

8/30/2002

While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.

Case Date:

8/29/2002

During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.

Case Date:

7/25/2002

Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.

Case Date:

6/20/2002

Subscriber stated that his bill increased $3.50 this month. Subscriber stated that he was not informed of rate increase; he has called Insight to question his bill several times, and he has been placed on hold repeatedly and received no response.

Case Date:

6/11/2002

Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.

Case Date:

6/7/2002

Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.

Case Date:

5/13/2002

Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.