Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

1/27/1998

OLD BLACK METER PIT CRUSHED WHILE MANN PLUMBING WORKING ON WATER SERVICE, WANTS NEW PIT DELIVERED

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

1/28/2000

SEWER BACKUP

Case Date:

6/29/1999

METER PIT TOO LOW, WOULD LIKE RAISED TO GROUND LEVEL

Case Date:

12/2/2022

Ever since the city installed curb bump-outs for on-street parking some years ago, drivers have been blowing out tires and ruining wheel hubs at the southeast corner of Maxwell Lane and South Fess, usually as they are driving south on Fess and turning east onto Maxwell. I know this issue has come up before, and various solutions have been tried, but something more substantive needs to happen -- either reduce the projection of the curb or get rid of the bump-out altogether. I would estimate 15-20 drivers a year hit this curb. Yesterday, it happened twice. One driver was lucky and just blew out a tire. The second had to call a tow truck, which we see over and over again. Each driver thinks he/she is the only one to do this, so they don't think to tell the city. Please do something to fix this problem. It's costing people time and money on a regular basis. Thanks!

Case Date:

2/7/2008

Recyclable items not properly sorted. Must be sorted for pick-up 945 las

Case Date:

6/19/2017

mixed

Case Date:

4/19/2013

Potholes in north lane

Case Date:

7/29/2024

Multiple pot holes in alley between 710 E Atwater and 714 E Atwater