My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter
I received a bill for the month of September, but I have not lived in this apartment since August
A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.
We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you
My water bill and sewer bill have tripled in price over the last 2 months. Please look into this
I currently have aqua pay but I’m not sure how to stop it. I haven’t lived at this address I’m in over a month. Please help.
Our water has been yellow on several occasions and is now coming out of the faucet orange. We are unable to use this water for bathing, drinking, cooking, or laundry and we would like the issue to be addressed as soon as possible. We need to have clean, usable water in our home.
Water coming out of the tap sometimes "brownish." On and off during the last couple of months. When it happens we don't drink it, but it has ruined a white sweater in the washing machine. What should we do?
In December 2017 our water supply line to the house from the street was replaced. About two weeks ago, we started noticing black material coming out of the tap that supplies our bathtub. Then our kitchen sink water pressure started to decline; I opened up the faucet nozzle and found similar particles. The problem with the tub water has persisted now for some weeks and I'm concerned for our health.
I contacted James last week since our water was yellow/brown when turned hot. He said to let the water run for a few minutes then put water from each faucet, hot and cold, into 2 clear water jars, from each faucet. The color is still present, but the water is much clearer. What should I do next? My address is 812 West Cherokee Drive, Bloomington IN, 47403