Case Date:

11/18/2004

Customer requested appeal for adjustment to bill due to heavy watering needed during Sept. 2004. Will be notified when next USB Admin. Subcommittee mtg. is held.

Case Date:

11/8/2004

Tenants rent property at 413 S. Highland. Landlord (K. Norbu) says high water bills are their responsibility. He did fix leaking stool, however.

Case Date:

4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

Case Date:

4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

Case Date:

2/18/2004

Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.

Case Date:

10/15/2003

Complaint rec'd. in Spring of 2003 re. large bill for 2016 E. Viva Drive. Customer requested review by USB Admin. Subcommittee

Case Date:

8/25/2003

Owner wrote re. property at 1104 E. Azalea Lane in Bloomington. Tenant moved leaving large, unpaid bill. Owner does not feel she should be held responsible for bill and request review by USB Subcommittee.

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

7/30/2003

Mr. McCrea states that his bill indicated they used 53,000 gallons during June 2003 because they filled a swimming pool. Mr. McCrea states he has an irrigation meter but feels he would have been charged less if he did not. He states he was told that filling a swimming pool during May is too early, so he filled his pool during this June this year but still got an enormously high bill.

Case Date:

6/17/2003

Letter received from James A. Swinson stated that he received certified letter re. a delinquent account for his former tenant (Tyler Collier) for property at 1417 S. Monon. Mr. Swinson does not think he should be responsible for former tenant's account since he was not notified in a timely fashion.