Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.

Case Date:

5/14/2002

cardboard not flattened

Case Date:

5/14/2002

no sticker

Case Date:

5/14/2002

no sticker

Case Date:

5/14/2002

too heavy

Case Date:

5/14/2002

not sorted; non-recyclable items; trash mixed in

Case Date:

5/14/2002

trash not in container

Case Date:

5/14/2002

brush not tied

Case Date:

5/14/2002

too heavy; container not drained

Case Date:

5/14/2002

no sticker