Case Date:

9/6/2022

Water/sewage is coming up into our house from the street. This happened a month or two or three ago, right after the city did some work on the main in the street (2 large spots visible in picture). A plumber confirmed both times that there is no backup between the house and the street, and he got the drain snake/declogger to go into the hole (white on the left side of the driveway/this image near the bottom of the driveway) 21 feet (I have a video, separately showing the measurements) or more both times. This time he wasn't able to get the hole unclogged in the street, so it is an urgent situation for us. We are pretty sure the guys who dug in the street to remain a main caused the issue because we never had a problem before then, and the first backup into the house was a couple of weeks after that this summer. We would like the city to come scope it and fix it ASAP please. The plumber suspects that the jackhammering and digging that the big trucks did in the street caused a partial or full collapse, given where the backup seems to be from what he can tell. Please let us know when you might be able to look at it. We have little kids and really need to be able to use water in the house. Thank you!

Case Date:

9/6/2022

Debris has clogged up the ditch along the street.

Case Date:

9/6/2022

The water has been making my stomach have issues. I switched to bottled water and am starting to feel better

Case Date:

9/6/2022

Big Ash on corner of Matlock and Browncliff. School bus stop. Falling branches when it’s windy. City arborist had a similar ash removed a few years ago nearby.

Case Date:

9/6/2022

Large sinkhole forming in roadway on Kinser Pike. Large vehicles are slamming over this and may cause accidents trying to avoid this.

Case Date:

9/6/2022

The Lime scooter I wrote you about days ago is still in the ditch along the edge of our property along South Sheridan. All told, the scooter has been there for about a week, first standing along the side of the road, and then lying in the ditch. Please come take this away.

Case Date:

9/6/2022

I have read that people are complaining of a strange organic smell from the water, but the water at our office smells strongly of chemicals, enough so that it burns my eyes when using the water. It almost smells like bleach when the water is running and it tastes strongly of chemicals.

Case Date:

9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

Case Date:

9/6/2022

Large pin oak tree has large horizontal limbs that are dead and overhangs a big traffic light and sidewalk. This poses a danger to the traffic light, to cars in the intersection, and to pedestrians on the sidewalk. Please remove these dead limbs as soon as possible. Thank you.

Case Date:

9/6/2022

The 7th street bike lane is terrible. The curb greatly reduces bikes ability to avoid any danger in the bike lane. If a car turns into the bike lane, the biker can't avoid it due to the curb. I much prefer the old setup with bike lanes on each side of the street. I can't believe you wasted so much time and money to make a bike lane that's so much worse than before.