Case Date:

8/11/2010

resident phoned mayor's office on 8/10/10 to complain we were not taking/did not take her trash due to her being poor. Shelby spoke with Diane Daily on 8/10/10 after resident phoned her and let her know that we'd be back this morning, 8/11/10, to retrieve the trash. Shelby phoned me to verify he was indeed @ correct address and lot #; he was and there was nothing setting out for pick up. Shelby took a photo of home for proof of this. (photo taken on iPhone @ 5:54 A.M.)

Case Date:

8/11/2010

bags cans must have sticker

Case Date:

8/11/2010

bags cans must have sticker

Case Date:

8/11/2010

bags cans must have sticker attached

Case Date:

8/11/2010

bags must have sticker attached

Case Date:

8/11/2010

bags cans must have sticker attached

Case Date:

8/11/2010

exceeds can limit of 35 gallons

Case Date:

8/10/2010

Hand employee called in saying that the resident got her days mixed up and she had lots of stuff to be picked up and could we do a courtesy pick up. She had a couch, chair plus her trash. We got it picked up that day.

Case Date:

8/10/2010

resident said this is the 3rd time in 3 weeks we have missed their yard waste. sent a man out and got it.

Case Date:

8/10/2010

There was a misunderstanding about how big trash cans could be and the amount of trash in container not to exceed 40 pounds. This is a group home. We did send a man out and got trash.