Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

8/27/2025

You guys extended these sidewalk areas and planted grass which needs to be cut.

Case Date:

9/16/2025

The intersection of W Watson and Madison, in the Broadview Neighborhood, is used all the time to cut traffic and miss the light. Cars don't stop. They fly through the intersection. Can no pass through signs go up, but also a speed bump on either side? A speed bump on each side of the intersection would stop people from all sides. The neighbors also fly through the stop signs there.

Case Date:

9/16/2025

I live in the trailer court on Muller pkwy and every year with the influx of students I have been trying to turn left on to Muller pkwy and multiple times cars have come out on to 3rd Street trying to turn left ignoring the Do not enter sign I have almost been hit on multiple occasions. Then on Muller Pkwy itself students speed and do not pay attention to pedestrians and their dogs there isn't a sidewalk or speed bumps to slow we traffic down there isn't a speed bump until by the apartments complex Village at the Muller t

Case Date:

9/12/2025

This property has trees that encroach on both the sidewalk and road on both the Camby Lane and the Abby Lane sides of the property. The owner has been asked multiple times to trim the trees and bushes to allow safe and unimpeded use of the sidewalk and road by pedestrians and vehicles.

Case Date:

9/17/2025

low water pressure in building and irrigation

Case Date:

9/19/2025

Very bright lights shining on neighboring properties all night long. Makes it difficult to see. Dangerous and annoying.

Case Date:

9/16/2025

Query the status of U-report case # 202258, re the ugly orange barriers, which can only be removed after Duke has made repairs.

Case Date:

9/21/2025

3rd and Lincoln stoplight heading east to turn onto 4th street never gives turn arrow. Only flashing yellow. Can’t ever get anything but one vehicle through. Please fix.

Case Date:

9/21/2025

Vehicles driving east on Grimes often stop in the middle of the road (rather than in their "lane") at the stop sign at Woodlawn. This makes it impossible to turn onto Grimes from Woodlawn until they have moved on, leading to difficult and unpredictable traffic situations. Would it be possible to put a center line here on Grimes, just for the intersection and the approach to it? To encourage drivers on Grimes to be in their lane when they stop at the intersection.