Case Date:

4/28/2025

Hello, 7 or 8 months ago I asked Xfinity/Comcast to correct a hanging cable of theirs after a storm knock a big tree limb into a telephone pole that took power and other cables out. Everything was repaired by Metronet & the Power Company but Xfinity/Comcast never came. It left a long cable that just hangs on our property is very annoying (and dangerous) when we are working, mowing, playing with grandson, etc. Xfinity/Comcast was contacted (claim #ECM0010285921) to come out and correct it, but they never did. It took a while to talk to a real person and even then it took so much explaining ever & over again through several transfers. You ever try to talk or chat with Xfinity/Comcast when you don't have an account with them? (I do not have an account with them) They ask over & over again for an account number! Very frustrating. After 45 minutes I was able to state my case about the hanging cable, they said they would send someone out but would have to have the "ok" from the City of Bloomington. I don't know what has happen since that day, but nothing has been done about it. I was hoping by emailing you we could get something done about it or help me on how to do so. It is an eyesore to look at, dangerous & annoying. Thanks for any help or advice you may have. Richard & Denise Keist 1224 N State St rick.keist@mymetronet.net

Case Date:

4/14/2025

Not the best trash service this morning. I put nothing at the curb last night and this morning the alley is blocked by uncollected trash. The garbage container at far right belongs at 717 S Park and has been at the curb for more than a week now. The others belong across the street at 716 and are regularly retrieved.

Case Date:

4/16/2025

Two days after trash pickup bins are still on the sidewalk (one has been on the sidewalk over a week)

Case Date:

4/26/2025

This bin has been on the curb for more than three weeks now

Case Date:

4/25/2025

Street light neck broken.

Case Date:

2/21/2025

Trash container still on curb Friday after Monday pickup

Case Date:

4/26/2025

Public entrance to this store is inaccessible

Case Date:

4/28/2025

on 10th, right before the Bypass, going East bound. Thank you!

Case Date:

4/27/2025

Not sure this is actionable or not. Offensive display that might be protected speech. Not really digging it on a Sunday morning.

Case Date:

4/25/2025

A constituent called in today and asked that we revisit the sidewalk work that was done at 11th and Lindberg. He stated that this sidewalk was not repaired to be accessible per ADA standards. He has seen multiple wheelchair bound residents struggle crossing here.