Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

8/1/2003

pulling out and turning left (East) there is a large bush and telephone pole that are in the line of sight ans two accidents have happened that this location. Sarah called months ago and Sam Dean went out and told her that he would take care of it but it has not been taken care of yet.

Case Date:

7/31/2003

HIGH GRASS

Case Date:

7/31/2003

Owners of the property have not mowed the yard and grass is very high. There is also a problem with trash being left before and after the trash day.

Case Date:

7/31/2003

Owners of the property will not mow the yard. Trash piles up too. Also, there is several properties in West Pointe that do not mow their yards.

Case Date:

7/31/2003

Alley needs to be paved nex to 500 E. Univerity. bushes are also overgrown in alley scraching cars.

Case Date:

7/31/2003

Case Date:

7/30/2003

Tall grass; garage ready to fall down; animals living under garage; large dead tree in back yard with barb-wire around the tree.

Case Date:

7/30/2003

Mr. McCrea states that his bill indicated they used 53,000 gallons during June 2003 because they filled a swimming pool. Mr. McCrea states he has an irrigation meter but feels he would have been charged less if he did not. He states he was told that filling a swimming pool during May is too early, so he filled his pool during this June this year but still got an enormously high bill.

Case Date:

7/30/2003

The grass is growing over the sidewalks.