Case Date:

8/5/2024

It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Case Date:

12/5/2024

Low water pressure. Over the past year our domestic water pressure has been getting worse and is now perhaps at a 1/4 of what it should be. We have had the line from the meter to the house replaced previously. I expect we have a connection issue to the water main. Please advise.

Case Date:

12/12/2024

Our water is not working in any faucets. There is some construction outside but there was no warning that our water would go out.

Case Date:

12/26/2024

We don't have any water.

Case Date:

12/26/2024

2024-12-26 3pm Low water pressure, why?

Case Date:

11/30/2024

ICE in front of my house now from known water leak, picture taken today, Nov. 30 at 10:00 am CasesLocationsReport a problem open#199468 Water Utility Problems: Other: regarding previous report #199397 Nothing has been done about this water leak. The temperatures are below freezing and I will now have a large area of ice in front of my driveway and mailbox. attached is a picture taken today. Please contact me. Assigned to Emily Tate Attachments See all thumbnails 11/26/2024 6745fdaec0de9 11/26/2024 History 11/26/2024 15:29:51 Katherine Zaiger assigned this case to Emily Tate Sent notification to Emily Tate, Anonymous 11/26/2024 11:56:14 Anonymous assigned this case to Justin Meschter Sent notification to Justin Meschter, Anonymous 11/26/2024 11:56:14 Opened by Anonymous 611 W Clover TER

Case Date:

12/4/2024

12/3 ~3pm water stopped working, crews working in back and front of block were installing fiber internet? (Not sure?). I don’t know what occurred, but the construction affected myself and neighbor on north side of property, her water has been restored but ours is still off as of 12:45am 12/4. Not sure who to tell, or if anyone will be coming back or if anyone even knows.

Case Date:

12/11/2024

Reported by commercial tenant 107 N Dunn Street, bent door to water meter pit in front of 111 N Dunn Street, 5" depression in center of doors. I cut a piece of OSB and placed it over the trap doors, reported to the City of Bloomington under Utilities, needs to be repaired/replaced.

Case Date:

12/7/2024

Water bubbling out of sidewalk/road behind Kohls.

Case Date:

1/21/2025

I think my water meter is frozen. I have heated up the crawlspace for most of the day today and put space heaters in bathroom and by kitchen sink but still no water flow.