Case Date:

9/25/1998

Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/25/1998

Customer called and said that she received incorrect bill.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

9/25/1998

S

Case Date:

9/25/1998

Friday/Missed pick-up/Yard waste: YW is tagged, no notice left.

Case Date:

9/25/1998

F-B/Missed pick-up/recycling:

Case Date:

9/25/1998

Friday/Other/Yard waste: She had two cans of YW out today. You took one and left the other. Notice said branches are too long, but she said teh YW can you left was the same as you took. She has corrected the YW Please pick up. Thanks.