Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

too heavy

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.

Case Date:

5/13/2002

large item pick-up/missed pick-up/other/ She has 2 old trash cans that she put out for large item pickup/She tried to leave a note that the crews should take the cans - but the rain washed the note away/could we please come back & pick them up?

Case Date:

5/13/2002

missed pick-up/other/faxed 5/13/02 kb/ large items were not picked up today - large items are in cans; cans are marked to be left behind - let us know if there's a problem.

Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.