Case Date:

5/2/2000

WATER MAIN BREAK, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

1/1/1970

Water leak called in after hours to control

Case Date:

6/10/2003

water meter needs to be turned on

Case Date:

10/11/1999

MAIN BREAK, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

4/5/2004

Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.

Case Date:

7/21/2003

Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.

Case Date:

6/17/1999

DIRTY WATER

Case Date:

6/1/1999

DIRTY WATER

Case Date:

3/10/1999

Ms. O'Donnell called on 3/10/99 to complain that the water coming out of her taps is cloudy and has been that way since January 1999.

Case Date:

3/4/1999

Ms. Cullen stated she is having trouble with her water heater which is under warranty. Co. says they will not do anything to water heater because she is getting really bad water from City. The pipes are old. Water heater heater gets clogged up and eats up "dip tube." Nothing will come out of hot water faucet because clogged up. Cold water faucet does not seem to be effected.