Case Date:

10/16/2024

Hello. The team laying the fiber cables dug up my front yard to lay the fiber. There are still cones and a pile of dirt in my front yard. I’d like to go ahead and repair the damage to my yard, but as the cones are still present, I’m not sure if the team is coming back to dig more. Please advise. Also, the team dug a hole in the street in front of my driveway. They filled it with gravel, but the gravel is starting to settle and there is now a depression in the street. Will this hole be properly repaired soon? Thank you.

Case Date:

11/1/2024

Please reference closed uReport ticket 198993. The issue hasn't been resolved. The drain is still packed with mud and the trash has been moved off the drain a few inches away.

Case Date:

11/26/2024

I’m writing with deep concern about the potential impact of the fiber optic project at our home at 809 S. Stull Ave. On Nov. 25, a work crew moved heavy equipment onto our property and proceeded to operate with no advance warning or permission. We are currently out of town for the holiday, and a neighbor took the attached photo. We are astounded not only at the trespass, but also at the potential damage. We just spent significant money and time purchasing and planting bushes and several trees in the area where the crew was working. We are concerned also about our recently laid sewer line, and about the drilling of holes (see photo) directly next to a very large pin oak tree. We won’t be home and able to assess any damage ourselves until Dec. 8 but are anxious to hear from you ASAP about 1) recourse if there is damage to our property, and 2) city policy regarding work crews entering private property without warning or authorization.

Case Date:

10/3/2024

So this truck initially was blocking the walk over on the trail at second and Morton area by Kroger traffic was backed up, but he decided that he put his truck over the crossover anyway then before he pulled away through a cigarette out right in front of me and other people I was able to catch up with him on my bicycle. I hate complaining, but you know we pay these people money to do work for us and they come in to our city and they litter like that. It just doesn’t sit well.

Case Date:

12/26/2024

When the street light was installed a few weeks ago, the company working for Bloomington had to come back and cut into the boulevard and the street. They patch the street but left the hole in the boulevard. I don't know if they're done: if they are they should come back and fill in the hole. If not they should come back and rope it off. The hole appears to go under to street. There are residents walking and could step into the hole and get hurt, possibly sprain and ankle or fall. Please note this corner is also a pick site for students riding the bus.

Case Date:

1/30/2025

Why city decided remove stop sign east seventh street and Washington street city need sign sign back due blike accident

Case Date:

2/3/2025

Hello , During the month of December 2024, there was utility work done on my property while I was away for the winter break. When I returned, there was 1.5 feet of snow; however, since it has melted, I have seen the damage that was done to my front yard - see the attached photos. There are two holes in my lawn (photo on right) and the crew stained my limestone walkway (photo on left). Can you please send the utility company to repair these damages as soon as possible? Thank you. Sincerely, Elida C. Behar February 3, 2025

Case Date:

2/10/2025

In October, when fiber optic line was being laid in our neighborhood, the installers inadvertently ran it through our sewer line. A few days later, the breached line backed sewage into our house. We hired plumbers to snake and inspect the line and we were able to see the blockage was caused by the fiber optic line. The fiber optic installers created a patch around our sewer line, but we were stuck with a $700+ plumbing bill. We feel that the fiber optic line installers should reimburse us for the plumbing bill, but can’t connect with anyone. A guy named Mike Nally, who seemed to be a supervisor, took our info and pics of the problem and promised to pass them on, but we’ve never heard from anyone. Can you connect us to someone who can arrange for us to be reimbursed? I have tried to attach a photo of the bill as well as of the camera shots of the blocked sewer line.

Case Date:

3/5/2025

For the last several weeks this hold in the ground has been open, with an abandoned shovel and hazard tape surrounding it. I don't think this is the responsibility of the homeowner, because this was left this way by the work crew that was installing fiber optic cable. It is on the block just south of the intersection with Atwater.

Case Date:

3/10/2025

Spectrum dug a large hole in the yard that hasn't been filled. Afraid that someone will fall in the hole. Tried to contact Spectrum with no response.