Case Date:

3/27/2019

before the site redesign, i remember it being easier to tell the city council meetings from the committee of the whole meetings. now both in the calendar and in the agendas page, they are both just "Common Council Meeting." also, the calendar entry for upcoming meetings should have a link to the agenda/packet, since the upcoming calendar days are prominently displayed. also, maybe the agenda/meetings page should be sorted by descending date, and not have a bunch of blank entries for meetings without documents yet? basically, in order to see the agenda we shouldn't have to go to a page and then scroll halfway down it to today's date. and we certainly shouldn't have to download the whole agenda to see if it's a committee of the whole meeting. anyways, thanks!

Case Date:

2/22/2019

the new utilities payment website is not user friendly. I had to create a new log-in ID and pass word but how can I log-off? Also, I don't want to print the confirmation pop-up window and it seems there's no way to close it unless you just close the website. In this case, I can't tell if my account was logged off securely.

Case Date:

11/11/2018

Google Chrome says your esuite for paying bills is not safe and it will not let me access it. Please update your website and make it safe to pay bills online.

Case Date:

11/10/2018

Received the attched error message when trying to access https://esuite.bloomington.in.gov/esuite.utilities I'm using Chrome Version 70.0.3538.77 (Official Build) (64-bit)

Case Date:

8/7/2018

This web page is not working: https://bloomington.in.gov/boards/deertaskforce I get the following error message: The website encountered an unexpected error. Please try again later. Other web pages about urban deer seems to be working fine.

Case Date:

7/2/2018

Some feedback for your web team: I find the city website generally to be clear, helpful, and easy to use. However, the lack of topic-specific contact information for city staff is frustrating. I don't like talking on the phone. I'd rather have things in writing. I would just like to know whom to email. But I have to guess. This--combined with weird, low-information job titles ("Rental Specialist 1," "Rental Specialist 2," "Program Manager"--those have no meaning to me as the customer of city services!) makes it frustrating to know whom to contact. Why not just make a directory that tells what important topics are in people's individual responsibilities and areas of expertise?

Case Date:

7/1/2018

Hello! Addresses entered into myBloomington are not coming up with historic designation information. It was difficult for me to find the information about my address, and the only reason I knew to dig was because I happen to have increased knowledge about the HPC and how some of that works. If I didn't know those things, I would never know my house was on the survey. When I finally did find the survey, it's difficult to look through because it's organized by neighborhood, then "scattered sites," not by street address (and it's just a pdf of a list). Luckily I know how to search and could find my address, but again, that's special knowledge that I don't think every user should be expected to have. Please fix this! Thanks!

Case Date:

5/27/2018

I can no longer access the Elm Heights historic walking tour. I found other brochures. Below is the url for the Prospect Hill tour. Would you please send me the pdf and/or post it on the website? https://bloomington.in.gov/sites/default/files/2017-05/prospect_hill_brochure.pdf

Case Date:

5/22/2018

I would like to use Open311 to provide metrics and heat-maps for issues across Bloomington.

Case Date:

5/17/2018

road stripeing rampcreek rd. needs to be striped hasn't been done in 20 plus yrs.its dangerous at night .safety hazards especially with all the pot holes needing to be filled.i called ben ayers but his voice mail is always full.just recently allthe rds connecting to rampcreek were striped .why not ours ? help us out down here please !thanks