Case Date:

10/5/2025

At 3624 E Tamarron Dr it appears as if there is a water main break with water flowing down the street. This is probably due to the execive (125 psi) water preasure.

Case Date:

10/3/2025

Persistent water coming up in roadway - non emergency

Case Date:

10/3/2025

No water to the house, Bill is paid in full, not sure what the issue is.

Case Date:

10/8/2025

Water main break at the same location as last Friday

Case Date:

10/9/2025

The water pressure for this residence spiked on October 2. It continues to be high.

Case Date:

10/13/2025

On Hinkle Rd North of Griffy Lake about a half mile there is a water hydrant spewing water. Time 11:41 am date 10-13-25

Case Date:

10/13/2025

Water leak near sidewalk! URGENT!!!

Case Date:

10/14/2025

The meter is full of dirt. Can someone come and check it out.

Case Date:

10/19/2025

The fire hydrant near the cul-de-sac, was recently tested, and now there is a small leak from the fire hydrant dripping constantly for the last 2-3 weeks.

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.