Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

4/11/2024

I tripped on this manhole cover and am worried that someone else may do the same. Is there anything that can be done to mitigate a potential future issue?

Case Date:

7/19/2022

There is a manhole cover partially off a manhole on Landmark Ave. across the street from SIRA. Somebody should make sure no one went down and then secure that.

Case Date:

3/2/2025

has a sink hold around it. Been growing over last few weeks building 10-12

Case Date:

3/14/2025

Broken sewer line. Been uncovered for several weeks. Outside building 9 near fire lane

Case Date:

3/13/2025

Broken sewer line. Been uncovered for several weeks. Outside building 9 near fire lane

Case Date:

4/22/2025

Just a suggestion for the next time any work is planned for Grant Street: At the intersections with both 8th and 9th streets, there are some storm sewer grates alongside the road that are too accessible, in that their design is completely open, with only a single metal bar across the openings. This allows animals and large pieces of trash to flow into the storm sewers. All the other grates in the neighborhood are more enclosed and safer. Might be good to switch these old ones out with ones that are similar to all the others and safer. Even a very small child might be able to fit into a couple of them, because the cross-bar on some of them is bent so much.

Case Date:

8/1/2020

Just had a question. What are the cones at 3rd and N Smith for? Are improvements happening? Hope so. The new bike lanes are cool but N Smith is backing up more now with inability to turn easily. Thank you!

Case Date:

8/16/2024

City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.

Case Date:

3/21/2023

As can be seen in the photo there are three dry creek beds (swales) feeding the area where the runoff water is pooling during a heavy rain fall. Cause of the pooling is the drain through a small ridge is eroded and clogged up. City needs to remedy this issue.