Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

3/13/2025

Case Date:

1/26/2025

Water leaking underground between meter to house.

Case Date:

8/9/2023

Wednesday, August 9 The catch basin on the west side of the street just north of where the Indiana Rail Road crosses Pete Ellis Drive seems to be plugged somewhere underneath the road. Debris doesn’t pile up on the grate the way it used to, and the large puddle I observed after this afternoon’s thunderstorm was draining only slowly. Again, an accumulation of debris was not the problem. approximate address: 451 N Pete Ellis Dr, Bloomington, IN 47408, USA

Case Date:

8/8/2022

There is a large Tree of Heaven invasive species growing where the Uplift Pump is located just west of my address, 4325 E. Weymouth Lane in Parkridge East. I have tied yellow duck tapr around t to make it easier to see. Please remove this tree and any of its' off shoots as it is rather large now and will present a sidewalk safety issue. Thank you.

Case Date:

4/11/2024

Small (~7" diameter) metal access cover (valve down there?) labeled "Water" in the middle of 10th street on the east side of the intersection with Dunn is damaged, completely missing the central portion of the lid and creating a hazard if someone steps in it or a small animal falls in. There is also another one with nearly an identical problem (or completely missing) about 50 feet west at the intersection of 10th and a funny little road named "Prow".

Case Date:

1/17/2022

This building has a water leak in the main supply in the pit in front of the building. It is has been reported by fire inspection company while looking into repair of their line. It is believed to be before the meter and on the city side.

Case Date:

1/31/2025

Vines hold dirt blocks water flow

Case Date:

3/28/2024

strong sewer smell in neighborhood

Case Date:

1/30/2023

It seems like raw sewage as well as toilet paper is coming out of this clean out for 414 s Lincoln street rental property. This seems like the second one of these situations in this Lincoln and University location.