Case Date:

3/10/2025

There is a city street drain at the bottom of my cul-de-sac between my house and my neighbors. I have been told by the city that the drain is not on city property. I am not sure why or how I am to maintain the drain. It is partially underground and does not drain as it should down the hill. How can the city put in a drain that doesn't work and then expect me to correct the issue. Last week I believe they backwashed the drain which let to a HUGE amount of leaves etc that was in the streets to wash down the hill behind my house and AGAIN destroy the steps I built! I have maintained the walking path at Rogers family park on both side of my house but am extremely upset that the city trees that fall and block the drainage along with the street wash (leaves, snow salt etc) destroying both sides of my house and washing away what little yard I have. I have cut brush and pushed logs but I am a 56 year old women and I can't move or clean as the city could if they would just come in and correct the drainpipe and push the dead trees away on the other side of my house. I push mud off of the trail and clean it all the time! I am often asked if I work for the city. I should!! I can't keep up with what the city should be doing with the water drainage in my neighborhood. I am at the bottom and I get EVERYONES leaves, sticks, street salt and mess. Please help me clean it up so I can continue to take care of it.

Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.