At least 10th attempt to get answer on when I will be able to get the recycle bins I ordered & paid for by Nov 3rd. Rhea Carter called me & promised cb to advise but did not. Information on Sanitation site is incorrect & not updated. When & where can I get the recycle bins I paid for? The inly info avail is must be picked up 1st wk Nov & now it’s 1st wk of Dec!
Our yard waste wasn't picked up today (2006 South Sussex DR); December 7 is listed as a yard waste pickup day on our refrigerator magnet.
small trash can lid broke off i left it on the street to fix thank you
If you haven't yet finalized the text and layout for the 2024 Sanitation Collection Schedule, there is one improvement: Please print any solid waste pickup date exceptions in a readable font size as part of the Solid Waste & Recycling Checklist. The very fine print listed vertically on the 2023 magnet has obviously been overlooked by residents scheduled for Thursday route pickup. It would also help to have pickup exceptions listed on the website. Thank you.
Our yard waste was not picked up today, though garbage and recycling were. Can you take care of this? Thank you
Despite the visit from the recycling crew, regrettably, they did not empty my can. I am struggling to comprehend their refusal to collect it, even if it does not meet their criteria for fullness. Unfortunately, I could not find any information on the website regarding the required level of fill for bin collection. Furthermore, the representative I spoke to on the phone in early December acknowledged the need for emptying but continued to defend their reasoning. It is disheartening to pay for this service through my water bill and have a designated recycling can, only to find it left unemptied. Regardless of its level of occupancy, I believe it should be emptied completely. It is frustrating to have it sit around, solely because they are unwilling to empty it due to their perception of insufficient filling.
When I came out to retrieve y recycling cart, it had only been partly emptied and was still half full with cardboard and paper. Can you return for a pickup—I left the cart by the street at the end of the driveway. I am not at home right now, but will include a photo later today if needed. Than you much, Susanne.
Our trash can lid was damaged this morning during pick up. One of the hinges was broken. It was fully operational when it was placed at the curb last night. How can this be repaired? 2006 S Sussex.
Dear Rhea, my address is 4426 E. Sheffield Drive 47408. I am also appending a picture. I would normally not bother, but the can is still half full. I actually had entered the address in the window of the original request, but somehow it disappears (I had to enter it twice). I replied to your e-mail request, but noticed this morning that your request came from a "no-reply" sender. I tried to open the u-report case, but couldn't. So I am simply filing a new request. Please mention to your webn techs that the site does not seem to function. Be that as it may, I hope you can get to it yet today. The can is still at the curb. Many thanks, Susanne.
Dear Rhea, Regarding case #186674: thank you very much for sending someone so quickly to empty the recycling bin. I really appreciate it. I clicked on the link but it does not give me an option to reply, so I have to send you a new notice just to thank you. But I did want to thank you for your quick response in solving the issue. Cordially, Susanne.