Case Date:

12/26/2003

faxed RH/ missed pick-up/trash: Missed trash Please pick up If something is wrong please call her. Thanks Rosha

Case Date:

12/26/2003

faxed RH/ Other/trash: Fogot to sit trash out Please get if you don't have time to get it Please call him. Thanks Rosha

Case Date:

12/23/2003

Trash everywhere @ 600, 605 E. University Street. Please call Mrs. Fernandes @ the above number with the status of the complaint.

Case Date:

12/23/2003

faxed RH/ missed pick-up/trash: Please pick up Thanks Rosha

Case Date:

12/22/2003

Trash everywhere; lots of trash on the north side of the house.

Case Date:

12/22/2003

faxed RH/ missed pick-up/trash: Said her trash was missed Please pick up if something is wrong w/it call her. Thanks Rosha

Case Date:

12/22/2003

faxed Rh/ other/trash: Did not get trash out in time. Could you please pick uo If not call her Thanks Rosha (pick up on Hawthorne)

Case Date:

12/22/2003

faxed RH/ Missed pick-up/trash: Please pick up. IF something is wrong call her. Thanks Rosha

Case Date:

12/19/2003

Mr. Plucker stated that he had called Insight 2 weeks ago to inquire about Insightbb. Mr. Plucker ask the representative if there were any special offers if he signed up for the service, the rep told him that there were no outstanding deals at this time. Mr Plucker stated that he then heard (a few days later) an ad on the radio advertisng a special promotion if someone signs up for Insightbb. Mr. Plucker then called Insights customer service and told them that he had heard the advertisement

Case Date:

12/19/2003

Car on grass